Bangor Savings Bank
IT Support Technician or Senior IT Support Technician Based on Experience
Bangor Savings Bank, Bangor, Maine, us, 04401
## IT Support Technician or Senior IT Support Technician Based on ExperienceFUNCTION:
Reporting directly to the IT Support Services Manager, the IT Support Technician is responsible for supporting and maintaining all desktops systems, client applications and peripherals deployed within the bank. This position will be the first escalation point for the Helpdesk, and will identify potential problems--and provide solutions--in the desktop environment.
The Senior position will be the second level escalation point for the Helpdesk and along with other 2nd level team members, will identify potential problems--and provide solutions in the desktop environment.**ACCOUNTABILITIES:****Desktop Support:*** Implements, manages, optimizes, and support Microsoft Windows.* Performs routine diagnostics and preventative maintenance on-site for computer information systems and related equipment.* Installs and configures PC hardware, software, and peripherals.* Provides assistance to users with varying technical abilities.* Maintains and develops a basic level of knowledge of Bank software and its capabilities.* Provides tier 2 support onsite, via phone, and email.**Hardware Support:*** Performs routine diagnostics and preventative maintenance on-site for Multi-function devices.* Installs and configures end-user hardware.* Interact with vendors for support issues both on-site and remote.**Customer Service:*** Responds to telephone calls and email requests for technical support, with a focus on customer experience.* Tracks and monitors problems to ensure timely resolution.* Escalates problems as appropriate.* Provides assistance and training on desktop applications****Documentation:***** Assists in maintaining inventory of IT assets and software installed and removed within the Bank.* Maintains accurate written records of work performed using the Bank’s ticketing system.* Documents installation and troubleshooting procedures for new and existing Bank software.**Compliance and Control:*** Assists in ensuring that the Bank is in compliance with local, state and federal regulations.* Assists in ensuring that the Bank uses best practices for information systems.* Works to ensure workstations are deployed with up-to-date software, patches, and security configuration.**General:*** Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.* Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.* Performs additional duties as requested.# **Competencies:*** Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs.* Initiative – Takes independent action, operates as a pro-active self-starter, acts on opportunities, practices self-development.* Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad.* Interpersonal Skills – Has good listening skills.* Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning.**Knowledge/Skills/Experience Requirements:*** High school diploma or equivalent.* College, business, banking, or professional training helpful.* 1 – 2 years IT related experience. The Senior position will have 5+ years experience.* Proficiency with Microsoft products such as Windows 10 and 11, and Microsoft Office.* Strong working knowledge of personal computers and all common peripherals including monitors, printers, modems, and other connection, communication, and storage devices.* Professional telephone skills.* Excellent customer service skills.****Physical Demands/Conditions Requirements:***** General office environment.* Moderate lifting (to 35 lbs.) required.
Moderate reaching, walking, sitting and standing required.****Equipment Used:***** General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being.
And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
Reporting directly to the IT Support Services Manager, the IT Support Technician is responsible for supporting and maintaining all desktops systems, client applications and peripherals deployed within the bank. This position will be the first escalation point for the Helpdesk, and will identify potential problems--and provide solutions--in the desktop environment.
The Senior position will be the second level escalation point for the Helpdesk and along with other 2nd level team members, will identify potential problems--and provide solutions in the desktop environment.**ACCOUNTABILITIES:****Desktop Support:*** Implements, manages, optimizes, and support Microsoft Windows.* Performs routine diagnostics and preventative maintenance on-site for computer information systems and related equipment.* Installs and configures PC hardware, software, and peripherals.* Provides assistance to users with varying technical abilities.* Maintains and develops a basic level of knowledge of Bank software and its capabilities.* Provides tier 2 support onsite, via phone, and email.**Hardware Support:*** Performs routine diagnostics and preventative maintenance on-site for Multi-function devices.* Installs and configures end-user hardware.* Interact with vendors for support issues both on-site and remote.**Customer Service:*** Responds to telephone calls and email requests for technical support, with a focus on customer experience.* Tracks and monitors problems to ensure timely resolution.* Escalates problems as appropriate.* Provides assistance and training on desktop applications****Documentation:***** Assists in maintaining inventory of IT assets and software installed and removed within the Bank.* Maintains accurate written records of work performed using the Bank’s ticketing system.* Documents installation and troubleshooting procedures for new and existing Bank software.**Compliance and Control:*** Assists in ensuring that the Bank is in compliance with local, state and federal regulations.* Assists in ensuring that the Bank uses best practices for information systems.* Works to ensure workstations are deployed with up-to-date software, patches, and security configuration.**General:*** Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.* Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.* Performs additional duties as requested.# **Competencies:*** Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs.* Initiative – Takes independent action, operates as a pro-active self-starter, acts on opportunities, practices self-development.* Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad.* Interpersonal Skills – Has good listening skills.* Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning.**Knowledge/Skills/Experience Requirements:*** High school diploma or equivalent.* College, business, banking, or professional training helpful.* 1 – 2 years IT related experience. The Senior position will have 5+ years experience.* Proficiency with Microsoft products such as Windows 10 and 11, and Microsoft Office.* Strong working knowledge of personal computers and all common peripherals including monitors, printers, modems, and other connection, communication, and storage devices.* Professional telephone skills.* Excellent customer service skills.****Physical Demands/Conditions Requirements:***** General office environment.* Moderate lifting (to 35 lbs.) required.
Moderate reaching, walking, sitting and standing required.****Equipment Used:***** General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being.
And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr