IHG Hotels & Resorts
Front Desk Agent
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check‑in and check‑out process feel swift and seamless
Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We Need From You
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language – extra language skills would be great, but not essential.
Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills.
What You Can Expect From Us The hourly pay range for this role is $18 to $19.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
#J-18808-Ljbffr
A little taste of your day-to-day:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check‑in and check‑out process feel swift and seamless
Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We Need From You
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language – extra language skills would be great, but not essential.
Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills.
What You Can Expect From Us The hourly pay range for this role is $18 to $19.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
#J-18808-Ljbffr