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FTS, Inc.

Administrative Assistant

FTS, Inc., Rochester, New York, United States

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Administrative Assistant This range is provided by FTS, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $50,000.00/yr - $62,500.00/yr

Position Summary

The Administrative Assistant is responsible for overseeing the day-to-day operations of the office environment while providing cross-functional administrative, facilities, and systems support to internal teams. This role ensures that offices operate efficiently, employees are supported with the tools and resources they need, and vendors, facilities, and office systems are effectively managed.

In a fast-paced staffing environment, the Administrative Assistant serves as a central point of coordination across People Operations, Operations, and Production, supporting internal employees through onboarding, offboarding, events, and daily office needs.

Key Responsibilities

Office Operations & Facilities Management

Oversee daily office operations across multiple location, ensuring a professional, organized, and fully stocked work environment

Manage office supply ordering, inventory tracking, and distribution (including groceries and shared supplies)

Coordinate office services such as cleaning, maintenance, security systems, and building access

Serve as the primary point of contact for office-related issues, repairs, and emergencies

Maintain office seating plans, desk assignments, and workspace readiness

Track and manage office keys, badges, fobs, and access cards

Front Desk, Communication & Mail Management

Monitor and manage the main office phone line and shared inboxes (Nicoletta’s inbox)

Greet visitors, candidates, and vendors as needed

Receive, distribute, and track incoming mail and packages

Coordinate outgoing shipments and deliveries (UPS, FedEx, etc.)

Maintain conference room scheduling, readiness, and supplies

IT, Devices & Systems Support (Light IT)

Manage company device inventory, including laptops, phones, and any other leased equipment

Coordinate device setup, swaps, returns, and shipping

Wipe, reset, and reassign devices during onboarding and offboarding

Maintain device and asset tracking spreadsheets

Support basic troubleshooting and user access issues for internal systems

Coordinate with external vendors for escalated IT issues

Track and manage software access and licenses (e.g., LinkedIn, ZipRecruiter, Dice, ZoomInfo, Bullhorn, ZoomInfo, Zoom)

Maintain standard checklists for device setup, returns, and loaner equipment

Onboarding & Offboarding Support

Support internal employee onboarding by:

Adding employees to required software platforms per manager direction

Coordinating building access, parking access, and desk setup

Ordering business cards and office supplies

Support internal employee offboarding by:

Removing access from systems and software

Collecting and documenting returned equipment

Coordinating shipment of devices when necessary

Serve as liaison with office-related vendors, including cleaners, security providers, maintenance vendors, and building management

Maintain vendor contact lists, contracts, renewal dates, W-9s, and Certificates of Insurance (COIs)

Request insurance certificates from brokers as needed

Review vendor invoices for accuracy and submit for payment

Assist with vendor comparisons, renewals, and cost‑saving initiatives

Event Planning & Employee Engagement

Plan and execute internal events, including holiday parties, team lunches, celebrations, and employee recognition initiatives

Coordinate all aspects of events including venue selection, vendor communication, food, decorations, raffles, setup, and breakdown

Manage company swag and promotional inventory

Support People Operations with employee anniversary and recognition programs, including gift coordination

Ad Hoc & Cross‑Functional Support

Support recruiting and sales teams during periods of high internal activity

Assist with office expansions, relocations, or new office setup

Coordinate workspace needs for visiting employees or leadership

Act as a liaison across People Operations, Accounting, and Production

Qualifications

2–5+ years of experience in office management, operations, or administrative support

Experience in a staffing, recruiting, or fast‑paced professional services environment preferred

Strong organizational skills with the ability to manage competing priorities

High attention to detail and follow‑through

Comfortable supporting technology, devices, and software platforms

Strong communication and interpersonal skills

Ability to handle sensitive information with discretion

Proficiency in Microsoft Office and administrative systems

Organization & Time Management

Problem Solving & Initiative

Cross‑Functional Collaboration

Process Improvement

Customer & Employee Service Mindset

This role partners closely with People Operations, IT vendors, and Operations leadership. While the Administrative Assistant supports onboarding, systems access, and devices, this role does not replace Human Resources or IT functions but serves as a key operational connector across teams.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full‑time

Job function

Job function

General Business

Industries

Staffing and Recruiting

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