Broadridge
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.
The work hours are Monday - Friday from 11:00AM - 8:00 PM (Eastern Time). This is a hybrid remote role where you will primarily work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities Call Handling
Inbound calls – High call volume (20-30 calls per day)
Outbound calls – Product support and customer education
Log call notes in CRM and JIRA applications
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Customer Education
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Qualifications
Strong customer service experience
Fluency in both English and French/French Canadian language required
Bachelor's Degree or equivalent education is preferred
Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
Digital Marketing experience is a plus
Compensation: The salary for this position is $20 hourly. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit
www.broadridgebenefits.com
for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th, 2025.
#LI-DS1 #LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
#J-18808-Ljbffr
We are seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.
The work hours are Monday - Friday from 11:00AM - 8:00 PM (Eastern Time). This is a hybrid remote role where you will primarily work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities Call Handling
Inbound calls – High call volume (20-30 calls per day)
Outbound calls – Product support and customer education
Log call notes in CRM and JIRA applications
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Customer Education
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Qualifications
Strong customer service experience
Fluency in both English and French/French Canadian language required
Bachelor's Degree or equivalent education is preferred
Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
Digital Marketing experience is a plus
Compensation: The salary for this position is $20 hourly. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit
www.broadridgebenefits.com
for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th, 2025.
#LI-DS1 #LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
#J-18808-Ljbffr