Healthcare Outcomes Performance Co. (HOPCo)
Front Office Representative
Healthcare Outcomes Performance Co. (HOPCo), Florida, New York, United States
Front Office Representative – Full‑Time – Jacksonville, FL (Seton Location)
Healthcare Outcomes Performance Co. (HOPCo) invites an organized, personable Front Office Representative to serve as the first point of contact for patients in our Northeast Florida orthopedic practice. The role requires excellent customer service, strong communication, and proficiency in medical office software.
Responsibilities
Greet patients, manage check‑in, and inform providers of arrivals.
Collect accurate demographics, insurance, authorizations, and referrals.
Handle patient payments, co‑pays, and daily cash drawer balancing.
Verify insurance eligibility, benefits, and seek assistance for complex cases.
Schedule, update, and follow up on patient appointments, referrals, and referrals.
Scan, maintain, and update patient records in the EMR system.
Communicate wait times, billing, and procedures to patients clearly.
Maintain confidentiality and a professional, organized front office environment.
Qualifications
High school diploma or GED required; additional healthcare or administrative training preferred.
Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
Knowledge of insurance rules, regulations, and medical terminology.
Strong customer service, communication, and computer skills.
Ability to multitask, stay organized, and remain professional under pressure.
Bilingual (English/Spanish) strongly preferred.
Benefits
Competitive health, welfare, and HSA benefits.
Monthly stipend for extra coverage.
401(k) with company match.
24/7 Employee Assistance Program.
PTO, paid holidays, and appreciation events.
Professional development and career growth opportunities.
Equal Employment Opportunity HOPCo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.
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Responsibilities
Greet patients, manage check‑in, and inform providers of arrivals.
Collect accurate demographics, insurance, authorizations, and referrals.
Handle patient payments, co‑pays, and daily cash drawer balancing.
Verify insurance eligibility, benefits, and seek assistance for complex cases.
Schedule, update, and follow up on patient appointments, referrals, and referrals.
Scan, maintain, and update patient records in the EMR system.
Communicate wait times, billing, and procedures to patients clearly.
Maintain confidentiality and a professional, organized front office environment.
Qualifications
High school diploma or GED required; additional healthcare or administrative training preferred.
Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
Knowledge of insurance rules, regulations, and medical terminology.
Strong customer service, communication, and computer skills.
Ability to multitask, stay organized, and remain professional under pressure.
Bilingual (English/Spanish) strongly preferred.
Benefits
Competitive health, welfare, and HSA benefits.
Monthly stipend for extra coverage.
401(k) with company match.
24/7 Employee Assistance Program.
PTO, paid holidays, and appreciation events.
Professional development and career growth opportunities.
Equal Employment Opportunity HOPCo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.
#J-18808-Ljbffr