Full House Resorts, Inc
Spa Reception - Part Time
Full House Resorts, Inc, Cripple Creek, Colorado, United States, 80813
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Spa Reception - Part Time
role at
Full House Resorts, Inc
Be among the first 25 applicants. Posted 6 days ago.
Description
Answer phones and incoming emails for all spa business. Assist guests in a friendly and courteous manner.
Accurately book, change, and cancel spa appointments, packages, and services.
Check guests into the software system and appropriately charge for services performed.
Effectively handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.
Report issues and offer solutions to the manager regarding guest services and reception policies, procedures, and protocols.
Actively educate guests on spa treatments, services, retail products, promotional packages, and/or discounts available.
Communicate to spa leadership any issues involving staff, guests, or facility operations.
Navigate computers, spa software, and phone lines with skills and proficiency.
Maintain compliance with all safety standards, health standards, and internal policies and procedures. Includes proper sanitation of spa areas and equipment.
Ensure that all guests are aware of and follow spa policies and procedures.
Work closely with the spa team to ensure smooth operations and a seamless guest experience.
Assist other spa staff as needed to ensure efficient service delivery.
Uphold 4-star standards by delivering excellent customer service. Maintains positive relations with all guests and employees. Goes above and beyond to make each guest feel welcomed and special.
Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Perform special projects as needed or requested.
Qualifications Demonstrated experience working in customer service, preferably in a spa and luxury hospitality environment. Demonstrated experience working in a fast‑paced, high‑pressure environment. Demonstrated experience working as part of a team and has a friendly demeanor. Demonstrated basic math and money handling skills.
Education and Experience Preferred one (1) or more years of experience working in a spa or luxury hospitality environment.
Language Skills Demonstrated effective and diplomatic oral and written communication skills using English. Strong interpersonal and communication skills.
Reasoning Ability Decisions are limited to within the scope of essential duties.
Certificates, Licenses, Registrations Gaming License.
Other Skills/Abilities
Exceptional attention to detail and organizational skills.
Basic knowledge of spa services and treatments.
Ability to work flexible hours, including weekends and holidays.
High integrity and honesty.
Point of sale system proficiency.
Physical Demands Essential duties involve performing physical exertion such as frequent brisk walking, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for a majority of the work shift with standard breaks. Essential duties may require lifting up to 30 pounds to stack, store, or move spa, salon, or general office supplies and equipment.
Work Environment Essential duties involve working in a spa and salon environment. Essential duties involve a flexible work week with additional hours occasionally required.
Materials and Equipment Used Includes use of general office supplies and equipment such as computers, printers, calculators, pencils, etc.
Compensation and Benefits $18.00+ per hour based on experience.
Health & Wellness : Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
Life insurance, disability coverage, and supplemental benefits.
401(k) plan with company matching after one (1) year of service.
Generous PTO program.
Free shuttle service from Colorado Springs and Woodland Park.
Complimentary local gym membership.
Tuition reimbursement and career development opportunities.
Employee savings on hotel and resort services.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industry Gambling Facilities and Casinos
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Spa Reception - Part Time
role at
Full House Resorts, Inc
Be among the first 25 applicants. Posted 6 days ago.
Description
Answer phones and incoming emails for all spa business. Assist guests in a friendly and courteous manner.
Accurately book, change, and cancel spa appointments, packages, and services.
Check guests into the software system and appropriately charge for services performed.
Effectively handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.
Report issues and offer solutions to the manager regarding guest services and reception policies, procedures, and protocols.
Actively educate guests on spa treatments, services, retail products, promotional packages, and/or discounts available.
Communicate to spa leadership any issues involving staff, guests, or facility operations.
Navigate computers, spa software, and phone lines with skills and proficiency.
Maintain compliance with all safety standards, health standards, and internal policies and procedures. Includes proper sanitation of spa areas and equipment.
Ensure that all guests are aware of and follow spa policies and procedures.
Work closely with the spa team to ensure smooth operations and a seamless guest experience.
Assist other spa staff as needed to ensure efficient service delivery.
Uphold 4-star standards by delivering excellent customer service. Maintains positive relations with all guests and employees. Goes above and beyond to make each guest feel welcomed and special.
Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Perform special projects as needed or requested.
Qualifications Demonstrated experience working in customer service, preferably in a spa and luxury hospitality environment. Demonstrated experience working in a fast‑paced, high‑pressure environment. Demonstrated experience working as part of a team and has a friendly demeanor. Demonstrated basic math and money handling skills.
Education and Experience Preferred one (1) or more years of experience working in a spa or luxury hospitality environment.
Language Skills Demonstrated effective and diplomatic oral and written communication skills using English. Strong interpersonal and communication skills.
Reasoning Ability Decisions are limited to within the scope of essential duties.
Certificates, Licenses, Registrations Gaming License.
Other Skills/Abilities
Exceptional attention to detail and organizational skills.
Basic knowledge of spa services and treatments.
Ability to work flexible hours, including weekends and holidays.
High integrity and honesty.
Point of sale system proficiency.
Physical Demands Essential duties involve performing physical exertion such as frequent brisk walking, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for a majority of the work shift with standard breaks. Essential duties may require lifting up to 30 pounds to stack, store, or move spa, salon, or general office supplies and equipment.
Work Environment Essential duties involve working in a spa and salon environment. Essential duties involve a flexible work week with additional hours occasionally required.
Materials and Equipment Used Includes use of general office supplies and equipment such as computers, printers, calculators, pencils, etc.
Compensation and Benefits $18.00+ per hour based on experience.
Health & Wellness : Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
Life insurance, disability coverage, and supplemental benefits.
401(k) plan with company matching after one (1) year of service.
Generous PTO program.
Free shuttle service from Colorado Springs and Woodland Park.
Complimentary local gym membership.
Tuition reimbursement and career development opportunities.
Employee savings on hotel and resort services.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industry Gambling Facilities and Casinos
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