Hyatt
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
Responsibilities
Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Oversee the entire front office team, including customer service reps, Night Audit, Breakfast, and Food & Beverage.
Understand and consistently follow all cash handling and accounting procedures, including hotel credit and check cashing.
Develop a thorough knowledge of hotel staff, services, operating hours, room locations, rates, amenities, and surrounding area.
Handle all administrative duties and tasks such as scheduling, ordering, training, coaching, and hiring.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.
Qualifications
Strong communication skills.
A passion for customer service.
Ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Previous hospitality experience required.
Ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary.
Seniority Level
Director
Employment Type
Full-time
Job Function
Other
Industries
Hospitality
Location Austin, TX
#J-18808-Ljbffr
Responsibilities
Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Oversee the entire front office team, including customer service reps, Night Audit, Breakfast, and Food & Beverage.
Understand and consistently follow all cash handling and accounting procedures, including hotel credit and check cashing.
Develop a thorough knowledge of hotel staff, services, operating hours, room locations, rates, amenities, and surrounding area.
Handle all administrative duties and tasks such as scheduling, ordering, training, coaching, and hiring.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.
Qualifications
Strong communication skills.
A passion for customer service.
Ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Previous hospitality experience required.
Ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary.
Seniority Level
Director
Employment Type
Full-time
Job Function
Other
Industries
Hospitality
Location Austin, TX
#J-18808-Ljbffr