Piedmont
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Sr. IS Service Center Tech
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Piedmont
Overview At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC workforce members. Responsible for all aspects of incident management including first‑level phone support logging, analyzing, resolving, and follow‑up on application functional issues. Performs timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediates problems while identifying and escalating more complex problems to appropriate service line for resolution.
Qualifications Education
H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience
3 years of experience in IS customer service Required
Licenses and Certifications
None Required
HDI‑SCA – Help Desk Support Center Analyst Certification; HDI Service Center Agent certification Preferred
Business Unit : Piedmont Healthcare Corporate
Seniority Level : Mid‑Senior level
Employment Type : Full‑time
Job Function : Information Technology
Industries : Hospitals and Health Care
Salary: Atlanta, GA $87,000.00–$125,000.00
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Sr. IS Service Center Tech
role at
Piedmont
Overview At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC workforce members. Responsible for all aspects of incident management including first‑level phone support logging, analyzing, resolving, and follow‑up on application functional issues. Performs timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediates problems while identifying and escalating more complex problems to appropriate service line for resolution.
Qualifications Education
H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience
3 years of experience in IS customer service Required
Licenses and Certifications
None Required
HDI‑SCA – Help Desk Support Center Analyst Certification; HDI Service Center Agent certification Preferred
Business Unit : Piedmont Healthcare Corporate
Seniority Level : Mid‑Senior level
Employment Type : Full‑time
Job Function : Information Technology
Industries : Hospitals and Health Care
Salary: Atlanta, GA $87,000.00–$125,000.00
#J-18808-Ljbffr