GE Appliances, a Haier company
Training & Service Enablement Lead - Recreational Living
GE Appliances, a Haier company, Elkhart, Indiana, United States, 46516
Training & Service Enablement Lead - Recreational Living
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Training & Service Enablement Lead - Recreational Living
role at
GE Appliances, a Haier company
Training & Service Enablement Lead - Recreational Living plays a pivotal role in supporting GE Appliances’ Recreational Living segment by driving best‑in‑class technical training and delivering expert service support across the RV appliance ecosystem. This position leads the development and delivery of accredited training programs for both RV and residential appliances, partnering closely with OEMs, RV dealers, service centers, and industry organizations such as RVTI to ensure curriculum quality and accreditation standards.
This role is highly seasonal and dynamic. During the off‑season (October–April), the primary focus is on delivering training and developing curriculum through hands‑on sessions, virtual webinars, and video‑based content. During peak season (May–September), responsibilities shift toward providing advanced technical support and resolving escalated service cases. The position also collaborates across internal teams to standardize service practices and contributes to strategic initiatives led by senior leadership.
This hybrid role requires strong technical expertise, excellent cross‑functional communication, and significant travel. It offers a unique blend of instructional leadership, field support, and operational oversight within a fast‑paced and evolving RV appliance environment.
Location USA, Elkhart, IN
Key Responsibilities Training
Develop and deliver accredited technical training for RV and residential appliances through in‑person, virtual, and video formats (primary focus during October–April).
Coordinate training schedules and logistics with OEMs, RV dealers, and service centers.
Partner with RVTI and other institutions to maintain accreditation, update curriculum, and uphold training standards.
Represent GE Appliances at trade shows, conventions, OEM rallies, and internal/external meetings.
Curriculum & Content Development
Create and maintain training materials, props, demonstrations, and documentation in partnership with engineering, service, and product teams.
Collaborate with Marketing to produce high‑quality training assets, including videos and presentations.
Service & Technical Support
Provide expert technical assistance to OEMs, RV dealers, and service centers during peak season (May–September).
Support call center agents with escalated technical cases as needed.
Conduct internal training sessions for Warranty and Service teams.
Cross‑Functional Collaboration
Partner with ASI call centers, Consumer & Dealer Services, and other stakeholders to harmonize service processes and best practices.
Support the Senior Manager, Warranty & Service, on key initiatives and departmental needs.
Perform additional related duties as assigned.
Required Qualifications
Demonstrated ability to organize, manage, and deliver technical training across multiple formats (in‑person, virtual, video).
Strong technical knowledge of RV appliances, installation, and service procedures.
Experience managing warranty claims, technical escalations, and customer support cases.
Proven ability to collaborate effectively across functions and communicate with diverse stakeholders.
Proficiency in Salesforce or similar CRM tools for case and claim management.
Willingness to travel frequently for training delivery, conventions, and field support.
Additional Requirements
Associate’s or Bachelor’s degree in a technical or business‑related field.
5+ years of experience in technical training, appliance service, RV service, or service management.
Familiarity with RV industry operations and service networks.
Strong written and verbal communication skills.
Proficiency in Microsoft Teams, other virtual training platforms, and Microsoft PowerPoint.
Preferred Qualifications
RVTI Level 3 certification or equivalent technical training credentials.
Experience with GE Appliances or similar RV/appliance product lines.
Working knowledge of digital content development, including video creation and editing.
Working Conditions
Hybrid work model with frequent travel to OEMs, dealerships, conventions, and training facilities.
Occasional weekend or evening work required for training events or urgent service needs.
Office responsibilities include documentation, service calls, and virtual/on‑site training.
Field responsibilities include hands‑on training delivery and technical support.
Ability to lift up to 100 lbs. and push/pull crated product up to 200 lbs.
Approximately 40% domestic travel, primarily during the off‑season (October–April).
Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust‑based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
Equal Opportunity Employer GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e‑mail to ask.recruiting@geappliances.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Education and Training
Industries Manufacturing
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Training & Service Enablement Lead - Recreational Living
role at
GE Appliances, a Haier company
Training & Service Enablement Lead - Recreational Living plays a pivotal role in supporting GE Appliances’ Recreational Living segment by driving best‑in‑class technical training and delivering expert service support across the RV appliance ecosystem. This position leads the development and delivery of accredited training programs for both RV and residential appliances, partnering closely with OEMs, RV dealers, service centers, and industry organizations such as RVTI to ensure curriculum quality and accreditation standards.
This role is highly seasonal and dynamic. During the off‑season (October–April), the primary focus is on delivering training and developing curriculum through hands‑on sessions, virtual webinars, and video‑based content. During peak season (May–September), responsibilities shift toward providing advanced technical support and resolving escalated service cases. The position also collaborates across internal teams to standardize service practices and contributes to strategic initiatives led by senior leadership.
This hybrid role requires strong technical expertise, excellent cross‑functional communication, and significant travel. It offers a unique blend of instructional leadership, field support, and operational oversight within a fast‑paced and evolving RV appliance environment.
Location USA, Elkhart, IN
Key Responsibilities Training
Develop and deliver accredited technical training for RV and residential appliances through in‑person, virtual, and video formats (primary focus during October–April).
Coordinate training schedules and logistics with OEMs, RV dealers, and service centers.
Partner with RVTI and other institutions to maintain accreditation, update curriculum, and uphold training standards.
Represent GE Appliances at trade shows, conventions, OEM rallies, and internal/external meetings.
Curriculum & Content Development
Create and maintain training materials, props, demonstrations, and documentation in partnership with engineering, service, and product teams.
Collaborate with Marketing to produce high‑quality training assets, including videos and presentations.
Service & Technical Support
Provide expert technical assistance to OEMs, RV dealers, and service centers during peak season (May–September).
Support call center agents with escalated technical cases as needed.
Conduct internal training sessions for Warranty and Service teams.
Cross‑Functional Collaboration
Partner with ASI call centers, Consumer & Dealer Services, and other stakeholders to harmonize service processes and best practices.
Support the Senior Manager, Warranty & Service, on key initiatives and departmental needs.
Perform additional related duties as assigned.
Required Qualifications
Demonstrated ability to organize, manage, and deliver technical training across multiple formats (in‑person, virtual, video).
Strong technical knowledge of RV appliances, installation, and service procedures.
Experience managing warranty claims, technical escalations, and customer support cases.
Proven ability to collaborate effectively across functions and communicate with diverse stakeholders.
Proficiency in Salesforce or similar CRM tools for case and claim management.
Willingness to travel frequently for training delivery, conventions, and field support.
Additional Requirements
Associate’s or Bachelor’s degree in a technical or business‑related field.
5+ years of experience in technical training, appliance service, RV service, or service management.
Familiarity with RV industry operations and service networks.
Strong written and verbal communication skills.
Proficiency in Microsoft Teams, other virtual training platforms, and Microsoft PowerPoint.
Preferred Qualifications
RVTI Level 3 certification or equivalent technical training credentials.
Experience with GE Appliances or similar RV/appliance product lines.
Working knowledge of digital content development, including video creation and editing.
Working Conditions
Hybrid work model with frequent travel to OEMs, dealerships, conventions, and training facilities.
Occasional weekend or evening work required for training events or urgent service needs.
Office responsibilities include documentation, service calls, and virtual/on‑site training.
Field responsibilities include hands‑on training delivery and technical support.
Ability to lift up to 100 lbs. and push/pull crated product up to 200 lbs.
Approximately 40% domestic travel, primarily during the off‑season (October–April).
Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust‑based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
Equal Opportunity Employer GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e‑mail to ask.recruiting@geappliances.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Education and Training
Industries Manufacturing
#J-18808-Ljbffr