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Resident Services Aide
Position: Resident Services Aide
Reports To: Resident Relations Coordinator
Company: Orchard Park Assisted Living
The Resident Services Aide supports the daily needs, comfort, and overall experience of residents at Orchard Park Assisted Living. This role focuses on resident support services, coordination of daily activities and appointments, assistance with resident needs, and collaboration with staff to ensure residents feel safe, supported, and engaged.
Key Responsibilities
Transportation & Resident Support
Safely operate a company vehicle in accordance with all traffic laws and facility policies.
Transport residents to medical appointments, errands, and scheduled outings using safe and efficient routes.
Review the online appointment calendar daily to stay informed of upcoming resident appointments.
Distribute appointment reminder cards and update reminders as schedule changes occur.
Ensure residents are notified of appointments at least 24 hours in advance.
Assist residents in and out of the vehicle, providing physical support as needed.
Accompany residents during appointments when required, particularly those who may experience memory challenges or fatigue.
Maintain a professional, courteous, and compassionate demeanor with residents at all times.
Vehicle Care & Safety
Perform routine cleaning of the company vehicle, including removing trash and debris, and wiping down dashboards and surfaces.
Report vehicle maintenance needs or safety concerns promptly.
Housekeeping & Facility Support
Spot shampoo carpets in hallways and resident rooms as needed.
Vacuum entryways, hallways, lobbies, and offices.
Clean and wipe down entryway surfaces and high-touch areas.
Clean both public and staff bathrooms, including restocking toiletries.
Remove trash from offices, lobbies, and common areas.
Help housekeeping while washers and dryers are full and running.
Clean residents’ rooms as needed.
Support overall facility cleanliness to maintain a safe and welcoming environment.
Work Environment
Assisted living community with frequent interaction with residents and staff.
May involve exposure to cleaning products, bodily fluids, and medical equipment.
Requires flexibility in scheduling, including evenings, weekends, and holidays as needed.
Requirements
High school diploma or equivalent preferred.
Prior experience in assisted living, senior services, hospitality, or housekeeping.
Strong communication and interpersonal skills.
Compassionate, patient, and resident-focused attitude.
Ability to work independently and as part of a team.
Ability to remain calm and professional in stressful situations.
Experience driving a 15-passenger van or similar vehicle.
Physical Demands
Ability to stand, walk, bend, and move throughout the facility for extended periods.
Ability to assist residents with mobility and transfers as needed.
Ability to lift up to 50 pounds with or without reasonable accommodation.
Ability to push wheelchairs and transport equipment as needed.
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Reports To: Resident Relations Coordinator
Company: Orchard Park Assisted Living
The Resident Services Aide supports the daily needs, comfort, and overall experience of residents at Orchard Park Assisted Living. This role focuses on resident support services, coordination of daily activities and appointments, assistance with resident needs, and collaboration with staff to ensure residents feel safe, supported, and engaged.
Key Responsibilities
Transportation & Resident Support
Safely operate a company vehicle in accordance with all traffic laws and facility policies.
Transport residents to medical appointments, errands, and scheduled outings using safe and efficient routes.
Review the online appointment calendar daily to stay informed of upcoming resident appointments.
Distribute appointment reminder cards and update reminders as schedule changes occur.
Ensure residents are notified of appointments at least 24 hours in advance.
Assist residents in and out of the vehicle, providing physical support as needed.
Accompany residents during appointments when required, particularly those who may experience memory challenges or fatigue.
Maintain a professional, courteous, and compassionate demeanor with residents at all times.
Vehicle Care & Safety
Perform routine cleaning of the company vehicle, including removing trash and debris, and wiping down dashboards and surfaces.
Report vehicle maintenance needs or safety concerns promptly.
Housekeeping & Facility Support
Spot shampoo carpets in hallways and resident rooms as needed.
Vacuum entryways, hallways, lobbies, and offices.
Clean and wipe down entryway surfaces and high-touch areas.
Clean both public and staff bathrooms, including restocking toiletries.
Remove trash from offices, lobbies, and common areas.
Help housekeeping while washers and dryers are full and running.
Clean residents’ rooms as needed.
Support overall facility cleanliness to maintain a safe and welcoming environment.
Work Environment
Assisted living community with frequent interaction with residents and staff.
May involve exposure to cleaning products, bodily fluids, and medical equipment.
Requires flexibility in scheduling, including evenings, weekends, and holidays as needed.
Requirements
High school diploma or equivalent preferred.
Prior experience in assisted living, senior services, hospitality, or housekeeping.
Strong communication and interpersonal skills.
Compassionate, patient, and resident-focused attitude.
Ability to work independently and as part of a team.
Ability to remain calm and professional in stressful situations.
Experience driving a 15-passenger van or similar vehicle.
Physical Demands
Ability to stand, walk, bend, and move throughout the facility for extended periods.
Ability to assist residents with mobility and transfers as needed.
Ability to lift up to 50 pounds with or without reasonable accommodation.
Ability to push wheelchairs and transport equipment as needed.
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