Dimension Hospitality
Guest Service Representative | Dimension Hospitality
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Job Purpose To perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience.
Job Details
Job Location:
Baton Rouge, LA 70808
Position Type:
Full Time
Salary Range:
$13.50 - $14.50 Hourly
Job Shift:
Any
Job Responsibilities
Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts; may make, confirm, and cancel reservations for guests.
Compute bill, collect payment, and make change for guests; may post charges such as room, food, liquor, or telephone by hand or machine.
Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: take responsibility for assigned employees in the absence of the Supervisor; assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation, or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements
Ability to speak and hear in English; close and distance vision.
Frequent sitting with some walking and standing; frequently lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Stand for long periods of time.
Lift/carry 6-25 lbs.
Able to work overtime and irregular hours.
Working Conditions Continually works in normal office conditions and in close proximity to others.
Qualifications Education:
HS Diploma or equivalent.
Experience:
Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.
Licenses/Certifications:
N/A
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Job Purpose To perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience.
Job Details
Job Location:
Baton Rouge, LA 70808
Position Type:
Full Time
Salary Range:
$13.50 - $14.50 Hourly
Job Shift:
Any
Job Responsibilities
Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts; may make, confirm, and cancel reservations for guests.
Compute bill, collect payment, and make change for guests; may post charges such as room, food, liquor, or telephone by hand or machine.
Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: take responsibility for assigned employees in the absence of the Supervisor; assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation, or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements
Ability to speak and hear in English; close and distance vision.
Frequent sitting with some walking and standing; frequently lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Stand for long periods of time.
Lift/carry 6-25 lbs.
Able to work overtime and irregular hours.
Working Conditions Continually works in normal office conditions and in close proximity to others.
Qualifications Education:
HS Diploma or equivalent.
Experience:
Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.
Licenses/Certifications:
N/A
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