Hilton Garden Inn Atlanta NW-Kennesaw Town Center
Front Desk Agent
Hilton Garden Inn Atlanta NW-Kennesaw Town Center, Kennesaw, Georgia, us, 30156
Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
JOB SUMMARY A
Guest Services Associate
is primarily responsible for checking‑in and check‑out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel’s standards and assisting where necessary to ensure optimum service to guests.
QUALIFICATION STANDARDS
Provide excellent customer service to arriving and departing guests/owners
Check in and check out, make reservations and confirmations
Efficiently maintain daily organization of the front desk operation
Multi‑task, detail oriented, remain service centric
Communicate with guests, co‑workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
Assist with guest issues with professionalism, maintaining a hospitable attitude
Provide information to guests and visitor inquiries; coordinate all guest requests for special arrangement of services, courteously and efficiently inform guests of hotel services, features and room amenities
Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
Education & Experience
Customer service experience is required, preferably in a hotel or related field
High school diploma or equivalent required
Must be able to work flexible hours
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in a fast‑paced position with constant guest interaction
Must be able to multi‑task
Physical requirements
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during the entire shift
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high‑pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co‑workers and guests
Equal Opportunity Employer (M/F/D/V)
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JOB SUMMARY A
Guest Services Associate
is primarily responsible for checking‑in and check‑out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel’s standards and assisting where necessary to ensure optimum service to guests.
QUALIFICATION STANDARDS
Provide excellent customer service to arriving and departing guests/owners
Check in and check out, make reservations and confirmations
Efficiently maintain daily organization of the front desk operation
Multi‑task, detail oriented, remain service centric
Communicate with guests, co‑workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
Assist with guest issues with professionalism, maintaining a hospitable attitude
Provide information to guests and visitor inquiries; coordinate all guest requests for special arrangement of services, courteously and efficiently inform guests of hotel services, features and room amenities
Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
Education & Experience
Customer service experience is required, preferably in a hotel or related field
High school diploma or equivalent required
Must be able to work flexible hours
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in a fast‑paced position with constant guest interaction
Must be able to multi‑task
Physical requirements
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during the entire shift
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high‑pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co‑workers and guests
Equal Opportunity Employer (M/F/D/V)
#J-18808-Ljbffr