Phoenix American Hospitality
Location & Salary
Bentonville, AR $11.00-$14.00 4 months ago
Guest Services Associate
A Guest Services Associate is primarily responsible for checking in and out hotel guests courteously, providing information inquiries from guests and visitors, processing all payments according to established hotel requirements, ensuring all procedures meet the hotel’s standards, and assisting where necessary to ensure optimum service to guests.
Qualifications
Provide excellent customer service to arriving and departing guests/owners
Check in and check out, make reservations and confirmations
Efficiently maintain daily organization of the front desk operation
Multitask, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
Assist with guest issues with professionalism maintaining hospitable attitude
Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, courteously and efficiently inform guests of hotel services, features and room amenities
Follow PAH Management operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure consistently exceeding guest expectations
Education & Experience
Customer service experience is required, preferably in a hotel or related field
High school diploma or equivalent required
Must be able to work flexible hours
Requires strong command of the English language (speaking, reading and writing)
Ability to learn quickly and work in a fast paced position with constant guest interaction
Must be able to multi-task
Physical Requirements
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
May be asked to perform other tasks directed by a manager
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
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Guest Services Associate
A Guest Services Associate is primarily responsible for checking in and out hotel guests courteously, providing information inquiries from guests and visitors, processing all payments according to established hotel requirements, ensuring all procedures meet the hotel’s standards, and assisting where necessary to ensure optimum service to guests.
Qualifications
Provide excellent customer service to arriving and departing guests/owners
Check in and check out, make reservations and confirmations
Efficiently maintain daily organization of the front desk operation
Multitask, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
Assist with guest issues with professionalism maintaining hospitable attitude
Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, courteously and efficiently inform guests of hotel services, features and room amenities
Follow PAH Management operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure consistently exceeding guest expectations
Education & Experience
Customer service experience is required, preferably in a hotel or related field
High school diploma or equivalent required
Must be able to work flexible hours
Requires strong command of the English language (speaking, reading and writing)
Ability to learn quickly and work in a fast paced position with constant guest interaction
Must be able to multi-task
Physical Requirements
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
May be asked to perform other tasks directed by a manager
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr