ADT
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Service Technician
role at
ADT
About Us ADT has been helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most.
Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns customers may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Key Responsibilities
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications
Service experience
Technical aptitude
Strong verbal communication
Customer focused and customer driven mindset
Thrive in the face of uncertainty
Valid driver's license
High School degree or equivalent
Additional Skills & Experience
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Excellent communication skills.
Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
Standing, stooping, lifting, climbing, crawling.
Valid driver's license required.
Benefits
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time
Tuition reimbursement, employee referral bonuses
A culture of coaching, development and career growth opportunities
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Security and Investigations
Referrals increase your chances of interviewing at ADT by 2x
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
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Service Technician
role at
ADT
About Us ADT has been helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most.
Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns customers may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Key Responsibilities
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications
Service experience
Technical aptitude
Strong verbal communication
Customer focused and customer driven mindset
Thrive in the face of uncertainty
Valid driver's license
High School degree or equivalent
Additional Skills & Experience
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Excellent communication skills.
Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
Standing, stooping, lifting, climbing, crawling.
Valid driver's license required.
Benefits
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time
Tuition reimbursement, employee referral bonuses
A culture of coaching, development and career growth opportunities
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Security and Investigations
Referrals increase your chances of interviewing at ADT by 2x
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#J-18808-Ljbffr