A. O. Smith Corporation
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Service Technician I
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A. O. Smith Corporation Date: Dec 18, 2025 Location(s): Lebanon, TN 37090 Company: A. O. Smith Corporation Hybrid, Onsite or Remote: Hybrid A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Responsibilities
Respond to customer inquiries on the telephone, through on‑line networks, and by mail. Communicate with customers to help them understand how to use the product properly. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Complete, maintain, and process pertinent paperwork and records. Perform limited field service on Company products as required. Assist in preparation of Technical Service Bulletins to provide product related information to the field. Understand and troubleshoot water heater piping applications and limited boiler piping applications. Provide assistance to other departments as needed. Other responsibilities may be assigned as needed. Qualifications
One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience. HVAC related experience. Required: Proficient in Microsoft Word and Excel, Customer Service experience, Electrical or Mechanical experience, and HVAC experience. Preferred but not required: Control Systems (PLCs), Building Integration Systems, JDE, or Agile. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. High School Diploma GED. Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, walk, lift weight of 50 lbs. to waist level, and drive vehicle. Education
Associate Degree in Related Field We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short‑and long‑term disability programs and tuition assistance. ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Nearest Major Market: Nashville Job Segment: HVAC, Wastewater, Water Treatment, Technical Support, Electrical, Operations, Engineering, Technology Referrals increase your chances of interviewing at A. O. Smith Corporation by 2x
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Service Technician I
role at
A. O. Smith Corporation Date: Dec 18, 2025 Location(s): Lebanon, TN 37090 Company: A. O. Smith Corporation Hybrid, Onsite or Remote: Hybrid A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Responsibilities
Respond to customer inquiries on the telephone, through on‑line networks, and by mail. Communicate with customers to help them understand how to use the product properly. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Complete, maintain, and process pertinent paperwork and records. Perform limited field service on Company products as required. Assist in preparation of Technical Service Bulletins to provide product related information to the field. Understand and troubleshoot water heater piping applications and limited boiler piping applications. Provide assistance to other departments as needed. Other responsibilities may be assigned as needed. Qualifications
One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience. HVAC related experience. Required: Proficient in Microsoft Word and Excel, Customer Service experience, Electrical or Mechanical experience, and HVAC experience. Preferred but not required: Control Systems (PLCs), Building Integration Systems, JDE, or Agile. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. High School Diploma GED. Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, walk, lift weight of 50 lbs. to waist level, and drive vehicle. Education
Associate Degree in Related Field We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short‑and long‑term disability programs and tuition assistance. ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Nearest Major Market: Nashville Job Segment: HVAC, Wastewater, Water Treatment, Technical Support, Electrical, Operations, Engineering, Technology Referrals increase your chances of interviewing at A. O. Smith Corporation by 2x
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