Easy Ice
About Easy Ice
Build your best future with the Easy Ice team – Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing our industry for the better and aren’t slowing down anytime soon. As a member of our team, you’ll help restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.
What We Offer
Competitive pay
Company vehicle & cell phone
Excellent medical, dental, vision, and group life insurance
401(k) company match
PTO and holiday pay
Fitness membership reimbursement
Hands‑on experience that promotes a growth‑oriented culture
Personal growth opportunities that encourage employees to think outside the box
Challenging and meaningful work that fosters learning and development
Fun, fast‑paced company culture and work environment
Collaborative team environment to support and mentor each other
Check us out: Easy Ice
What You Will Do The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high‑energy, and organized person who thrives in service‑oriented and customer‑facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal Technician II is results‑oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty.
Key Responsibilities
Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines
Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases
Lead the installation process as required, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of equipment
Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience
Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence
How You Will Do It
Progress from Technician I: All levels are responsible for installation, cleaning, preventative maintenance, troubleshooting, and repair of ice machine equipment as required, including bagging or delivering ice and other duties as assigned
Install, clean, maintain, troubleshoot, and install equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
Train and mentor less senior technicians as required
Manage on‑site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance
Education
High school diploma or general education degree (GED); vocational or technical training preferred
Experience
1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 certification
Working knowledge of mobile tools and applications
Experience and the ability to demonstrate volt meter operations
Ability to work a full‑time schedule which includes a rotating on‑call schedule
Strong communication skills to effectively interact with customers and team members
Problem‑solving abilities and a proactive approach to addressing repair and maintenance issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering the highest level of customer satisfaction
Certificates, Licenses, and Registrations
EPA 2 certification
Additional Required Attributes
High‑energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance
Work Environment and Physical Demands
The employee is often required to stand, walk, sit, use ladders, use hands to manipulate, handle, or feel surfaces, parts, and tools, reach with hands and arms, and stoop, kneel, crouch, or crawl
Occasionally lift and/or move up to 75 pounds
Stands for extended periods of time (6+ hours per day)
While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
Drive a vehicle for up to 60 percent of the hours worked
Ability to work flexible shifts and adapt to changing work schedules
Equal Opportunity Employer Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Referrals increase your chances of interviewing at Easy Ice by 2x
#J-18808-Ljbffr
Build your best future with the Easy Ice team – Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing our industry for the better and aren’t slowing down anytime soon. As a member of our team, you’ll help restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.
What We Offer
Competitive pay
Company vehicle & cell phone
Excellent medical, dental, vision, and group life insurance
401(k) company match
PTO and holiday pay
Fitness membership reimbursement
Hands‑on experience that promotes a growth‑oriented culture
Personal growth opportunities that encourage employees to think outside the box
Challenging and meaningful work that fosters learning and development
Fun, fast‑paced company culture and work environment
Collaborative team environment to support and mentor each other
Check us out: Easy Ice
What You Will Do The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high‑energy, and organized person who thrives in service‑oriented and customer‑facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal Technician II is results‑oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty.
Key Responsibilities
Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines
Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases
Lead the installation process as required, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of equipment
Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience
Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence
How You Will Do It
Progress from Technician I: All levels are responsible for installation, cleaning, preventative maintenance, troubleshooting, and repair of ice machine equipment as required, including bagging or delivering ice and other duties as assigned
Install, clean, maintain, troubleshoot, and install equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
Train and mentor less senior technicians as required
Manage on‑site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance
Education
High school diploma or general education degree (GED); vocational or technical training preferred
Experience
1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 certification
Working knowledge of mobile tools and applications
Experience and the ability to demonstrate volt meter operations
Ability to work a full‑time schedule which includes a rotating on‑call schedule
Strong communication skills to effectively interact with customers and team members
Problem‑solving abilities and a proactive approach to addressing repair and maintenance issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering the highest level of customer satisfaction
Certificates, Licenses, and Registrations
EPA 2 certification
Additional Required Attributes
High‑energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance
Work Environment and Physical Demands
The employee is often required to stand, walk, sit, use ladders, use hands to manipulate, handle, or feel surfaces, parts, and tools, reach with hands and arms, and stoop, kneel, crouch, or crawl
Occasionally lift and/or move up to 75 pounds
Stands for extended periods of time (6+ hours per day)
While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
Drive a vehicle for up to 60 percent of the hours worked
Ability to work flexible shifts and adapt to changing work schedules
Equal Opportunity Employer Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Referrals increase your chances of interviewing at Easy Ice by 2x
#J-18808-Ljbffr