Mazzella Companies
Crane Field Service Technician III
Mazzella Companies, Granite City, Illinois, United States, 62040
Crane Field Service Technician II
Join
Mazzella Companies
as a front‑line Overhead Service Technician with direct customer contact. Technical and people skills are essential for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager)
Plan and execute maintenance and repairs on all types of crane & hoist systems
Respond to emergency breakdown callouts—including after‑hours and weekend availability—directed by the service supervisor
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment
Maintain a basic understanding of all OSHA, ANSI, CMAA and other industry codes and regulations; obtain specific regulations upon request
Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements
Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports and sales lead generation forms)
Review repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work performed
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
Keep a proper stock level of inventory and line‑stock items on the service vehicle
Maintain a stock of appropriate forms and literature on the service vehicle and utilize the proper documentation used by the service department
Maintain a professional appearance and image at all times
Communicate regularly with the local office; call in at least once per day to the service supervisor
Exhibit excellent people skills to communicate with inter‑company personnel and customers and promote strong customer relationships
Maintain the Quality Assurance Standards
Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager
Keep training assignments current
Perform other duties as assigned
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience
Experience with industrial HVAC controls and automation
Previous overhead crane service experience preferred but not required
Willingness to stay educated in the crane industry; service techs must be computer literate and technologically savvy as cranes become increasingly sophisticated
Valid driver’s license in good standing that meets company requirements
Heavy lifting/pulling (minimum 75 lbs.) typical of this type of work due to nature of duties
Ability to work at heights greater than six feet above the ground
Service technicians’ standard schedule is 40 hours per week but must be able to work varied hours, overtime and on‑call as required to meet customer needs
Minimal travel required
Solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills
Excellent math skills and overall PC literacy (Microsoft Office)
Detail oriented, self‑motivated and disciplined with the ability to multi‑task
Successfully complete a criminal background check, physical, drug screen and E‑verify
Summary At Mazzella, we’re more than just a company – we’re a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.
Why Join Mazzella?
Team‑Oriented Environment: Collaboration and support from colleagues who genuinely care about your success
Work‑Life Balance: Real balance between professional and personal life, ensuring fulfillment at work and at home
Growth and Development: Lifelong learning journey with tailored development opportunities and a clear career path
Humble, Hungry, Smart Culture: Core values of humility, hunger for excellence, and smart decision‑making create a respectful and innovative environment
Market‑Competitive Salaries: Compensation that recognizes your contributions and reflects our commitment to fair pay
Comprehensive Benefits: Paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance and disability insurance
Free Virtual Doctor Visits: Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience
Tuition Reimbursement: Support for continued education and personal growth
Core Values
Be Safe – personal commitment to all stakeholders’ well‑being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the team over self
Be Hungry – always looking for more, self‑motivated, diligent; do more than just get by, committed
Be Smart – common sense about people, good judgment, and intuition about group dynamics
EOE/Drug Free Workplace.
#J-18808-Ljbffr
Mazzella Companies
as a front‑line Overhead Service Technician with direct customer contact. Technical and people skills are essential for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager)
Plan and execute maintenance and repairs on all types of crane & hoist systems
Respond to emergency breakdown callouts—including after‑hours and weekend availability—directed by the service supervisor
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment
Maintain a basic understanding of all OSHA, ANSI, CMAA and other industry codes and regulations; obtain specific regulations upon request
Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements
Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports and sales lead generation forms)
Review repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work performed
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
Keep a proper stock level of inventory and line‑stock items on the service vehicle
Maintain a stock of appropriate forms and literature on the service vehicle and utilize the proper documentation used by the service department
Maintain a professional appearance and image at all times
Communicate regularly with the local office; call in at least once per day to the service supervisor
Exhibit excellent people skills to communicate with inter‑company personnel and customers and promote strong customer relationships
Maintain the Quality Assurance Standards
Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager
Keep training assignments current
Perform other duties as assigned
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience
Experience with industrial HVAC controls and automation
Previous overhead crane service experience preferred but not required
Willingness to stay educated in the crane industry; service techs must be computer literate and technologically savvy as cranes become increasingly sophisticated
Valid driver’s license in good standing that meets company requirements
Heavy lifting/pulling (minimum 75 lbs.) typical of this type of work due to nature of duties
Ability to work at heights greater than six feet above the ground
Service technicians’ standard schedule is 40 hours per week but must be able to work varied hours, overtime and on‑call as required to meet customer needs
Minimal travel required
Solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills
Excellent math skills and overall PC literacy (Microsoft Office)
Detail oriented, self‑motivated and disciplined with the ability to multi‑task
Successfully complete a criminal background check, physical, drug screen and E‑verify
Summary At Mazzella, we’re more than just a company – we’re a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.
Why Join Mazzella?
Team‑Oriented Environment: Collaboration and support from colleagues who genuinely care about your success
Work‑Life Balance: Real balance between professional and personal life, ensuring fulfillment at work and at home
Growth and Development: Lifelong learning journey with tailored development opportunities and a clear career path
Humble, Hungry, Smart Culture: Core values of humility, hunger for excellence, and smart decision‑making create a respectful and innovative environment
Market‑Competitive Salaries: Compensation that recognizes your contributions and reflects our commitment to fair pay
Comprehensive Benefits: Paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance and disability insurance
Free Virtual Doctor Visits: Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience
Tuition Reimbursement: Support for continued education and personal growth
Core Values
Be Safe – personal commitment to all stakeholders’ well‑being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the team over self
Be Hungry – always looking for more, self‑motivated, diligent; do more than just get by, committed
Be Smart – common sense about people, good judgment, and intuition about group dynamics
EOE/Drug Free Workplace.
#J-18808-Ljbffr