Mazzella Companies
Crane Service Technician
Join to apply for the Crane Service Technician role at Mazzella Companies.
Brief Description The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
Plan and carry out maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown calls, including after‑hours and weekend availability.
Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes of equipment malfunctions and establish necessary repairs.
Apply knowledge of OSHA, ANSI, CMAA, and other codes and regulations specific to the crane service industry.
Use electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
Review repairs with customers and obtain their signature on the daily service report, confirming acceptance of work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications.
Keep an appropriate stock level of inventory and line‑stock items on the service vehicle.
Maintain a stock of the appropriate forms and literature on the service vehicle and use proper documentation.
Maintain a professional appearance and image at all times.
Keep regular communication with the local office, calling in at least once per day to the service supervisor.
Demonstrate excellent people skills to promote positive customer relationships.
Maintain Quality Assurance Standards.
Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements
High school diploma, vocational‑technical school, crane training program, trade school, or equivalent military or technical college training (preferred).
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience.
Industrial HVAC Controls and Automation experience.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry, with computer literacy and technological savvy.
Valid driver’s license in good standing that meets company requirements.
Ability to lift/pull a minimum of 75 lbs.
Ability to work at heights greater than six feet.
Availability to work varied hours, overtime, and on‑call as required; standard schedule is 40 hours per week.
Minimal travel required.
Solid written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual, and planning skills.
Excellent math skills and PC literacy (Microsoft Office).
Detail‑oriented, self‑motivated, disciplined with multitasking ability.
Must successfully complete a criminal background check, physical, drug screen, and E‑Verify.
Summary & Benefits At Mazzella, we’re more than just a company – we’re a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people.
When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.
Benefits
Team‑Oriented Environment: collaboration and support from colleagues.
Work‑Life Balance: real balance between professional and personal life.
Growth and Development: lifelong learning journey with tailored development opportunities and a clear career path.
Humble, Hungry, Smart Culture: core values of humility, hunger for excellence, and smart decision‑making.
Market‑Competitive Salaries: fair and competitive pay.
Comprehensive Benefits: paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Free Virtual Doctor Visits: Teledoc service with $0 copay.
Tuition Reimbursement: support for continued education and personal growth.
Core Values
Be Safe – personal commitment to all stakeholder’s well‑being; purposeful control of risk.
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value.
Be Humble – lack excessive ego or concerns about status; emphasize the team over self.
Be Hungry – always looking for more, self‑motivated, and diligent; do more than just get by, committed.
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics.
EOE/Drug Free Workplace.
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Brief Description The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
Plan and carry out maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown calls, including after‑hours and weekend availability.
Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes of equipment malfunctions and establish necessary repairs.
Apply knowledge of OSHA, ANSI, CMAA, and other codes and regulations specific to the crane service industry.
Use electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
Review repairs with customers and obtain their signature on the daily service report, confirming acceptance of work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications.
Keep an appropriate stock level of inventory and line‑stock items on the service vehicle.
Maintain a stock of the appropriate forms and literature on the service vehicle and use proper documentation.
Maintain a professional appearance and image at all times.
Keep regular communication with the local office, calling in at least once per day to the service supervisor.
Demonstrate excellent people skills to promote positive customer relationships.
Maintain Quality Assurance Standards.
Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements
High school diploma, vocational‑technical school, crane training program, trade school, or equivalent military or technical college training (preferred).
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience.
Industrial HVAC Controls and Automation experience.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry, with computer literacy and technological savvy.
Valid driver’s license in good standing that meets company requirements.
Ability to lift/pull a minimum of 75 lbs.
Ability to work at heights greater than six feet.
Availability to work varied hours, overtime, and on‑call as required; standard schedule is 40 hours per week.
Minimal travel required.
Solid written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual, and planning skills.
Excellent math skills and PC literacy (Microsoft Office).
Detail‑oriented, self‑motivated, disciplined with multitasking ability.
Must successfully complete a criminal background check, physical, drug screen, and E‑Verify.
Summary & Benefits At Mazzella, we’re more than just a company – we’re a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people.
When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.
Benefits
Team‑Oriented Environment: collaboration and support from colleagues.
Work‑Life Balance: real balance between professional and personal life.
Growth and Development: lifelong learning journey with tailored development opportunities and a clear career path.
Humble, Hungry, Smart Culture: core values of humility, hunger for excellence, and smart decision‑making.
Market‑Competitive Salaries: fair and competitive pay.
Comprehensive Benefits: paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Free Virtual Doctor Visits: Teledoc service with $0 copay.
Tuition Reimbursement: support for continued education and personal growth.
Core Values
Be Safe – personal commitment to all stakeholder’s well‑being; purposeful control of risk.
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value.
Be Humble – lack excessive ego or concerns about status; emphasize the team over self.
Be Hungry – always looking for more, self‑motivated, and diligent; do more than just get by, committed.
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics.
EOE/Drug Free Workplace.
#J-18808-Ljbffr