Iowa Staffing is hiring: Customer Service in West Des Moines

Customer Service Representative

Are you passionate about helping people, solving problems, and delivering top-notch service? We're looking for a dedicated and enthusiastic Customer Service Representative to join our growing team in West Des Moines, IA! In this role, you'll be a trusted point of contact for our clients, ensuring their questions are answered and their claims are handled smoothly and accurately. This long-term contract position offers stability, hands-on experience, and room to grow professionally.

Responsibilities:

• Answer inbound customer calls with confidence, professionalism, and a positive attitude.
• Provide outstanding customer service by delivering accurate information and personalized support.
• Process claims efficiently and accurately, ensuring all documentation is complete and compliant.
• Maintain and update customer records using various computer systems and software tools.
• Meet quality assurance standards on every interaction to ensure a great client experience.
• Work closely with teammates to resolve complex issues and continuously improve service delivery.
• Use Microsoft Word, Excel, and Outlook for data entry, tracking, and communication.

If you enjoy helping others, thrive in a busy environment, and want to build a solid foundation in customer service, we'd love to hear from you! Please apply today on our Robert Half website or call 515.706.4974.

Requirements:

• At least 1 year of experience in customer service or a related field.
• Strong attention to detail and the ability to ensure accuracy in all tasks.
• Proficiency in basic computer skills, and Microsoft suite.
• Ability to excel in a fast-paced environment while maintaining high-quality results.