San Mateo County Transit District
Information Technology (IT) Technician III
San Mateo County Transit District, San Carlos, California, United States, 94071
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Information Technology (IT) Technician
role at
San Mateo County Transit District . General
The Information Technology (IT) Technician will provide IT support for the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA). Essential Functions & Duties
Examples of Essential Functions: Administer and support Active Directory, Microsoft 365, Exchange Online, Exchange on-premise, Outlook, Teams, and OneDrive. Provide Help Desk and technical support, troubleshooting hardware, software, and network issues. Manage Windows desktops, security settings, and operating system updates. Optimize system performance, infrastructure reliability, and IT security. Assist with user account management, multi-factor authentication (MFA), and access controls. Research, evaluate, and implement new technology solutions to improve efficiency.
Additional Duties
Respond to and resolve IT support requests while maintaining accurate documentation. Monitor IT systems, perform routine audits, and apply necessary patches and updates. Support procurement, installation, and lifecycle management of IT hardware and software. Provide user training and guidance on Microsoft 365 applications and security best practices. Escalate complex issues to higher-tier IT teams as needed. Ensure compliance with cybersecurity policies, IT governance, and best practices. Maintain IT documentation and contribute to knowledge base articles. Follow safety and security protocols in all IT operations. Perform all job duties and responsibilities in a safe manner to protect yourself, your fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned.
Minimum Qualifications
Sufficient experience, training, and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent full-time professional experience). Two (2) years of IT support experience, including Help Desk services, Microsoft 365 administration, and system troubleshooting.
Preferred Qualifications
Hands-on experience with Microsoft Exchange Online, Outlook, and Teams administration. Knowledge of Windows 10/11, Windows Server, and Azure Active Directory. Experience with endpoint security, identity management, and MFA. Strong problem-solving and communication skills with a focus on customer service. Ability to work flexible hours, including on-call support. Ability to lift/move IT devices using appropriate equipment.
Additional benefits and details follow, but the core job description is now focused, well-structured, and free of redundancies. #J-18808-Ljbffr
Information Technology (IT) Technician
role at
San Mateo County Transit District . General
The Information Technology (IT) Technician will provide IT support for the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA). Essential Functions & Duties
Examples of Essential Functions: Administer and support Active Directory, Microsoft 365, Exchange Online, Exchange on-premise, Outlook, Teams, and OneDrive. Provide Help Desk and technical support, troubleshooting hardware, software, and network issues. Manage Windows desktops, security settings, and operating system updates. Optimize system performance, infrastructure reliability, and IT security. Assist with user account management, multi-factor authentication (MFA), and access controls. Research, evaluate, and implement new technology solutions to improve efficiency.
Additional Duties
Respond to and resolve IT support requests while maintaining accurate documentation. Monitor IT systems, perform routine audits, and apply necessary patches and updates. Support procurement, installation, and lifecycle management of IT hardware and software. Provide user training and guidance on Microsoft 365 applications and security best practices. Escalate complex issues to higher-tier IT teams as needed. Ensure compliance with cybersecurity policies, IT governance, and best practices. Maintain IT documentation and contribute to knowledge base articles. Follow safety and security protocols in all IT operations. Perform all job duties and responsibilities in a safe manner to protect yourself, your fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Perform other duties as assigned.
Minimum Qualifications
Sufficient experience, training, and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent full-time professional experience). Two (2) years of IT support experience, including Help Desk services, Microsoft 365 administration, and system troubleshooting.
Preferred Qualifications
Hands-on experience with Microsoft Exchange Online, Outlook, and Teams administration. Knowledge of Windows 10/11, Windows Server, and Azure Active Directory. Experience with endpoint security, identity management, and MFA. Strong problem-solving and communication skills with a focus on customer service. Ability to work flexible hours, including on-call support. Ability to lift/move IT devices using appropriate equipment.
Additional benefits and details follow, but the core job description is now focused, well-structured, and free of redundancies. #J-18808-Ljbffr