Vantage Point Consulting
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IT Support Analyst
role at
Vantage Point Consulting 2 days ago Be among the first 25 applicants Join to apply for the
IT Support Analyst
role at
Vantage Point Consulting Get AI-powered advice on this job and more exclusive features. Job Description
Job Description
Recruitment Keywords:
IT Support Analyst, Walkup Bar Support, Technology User Support
Job Summary:
As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in
person as needed daily. Requests will vary from hardware and software to corporate
infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers.
service while managing engagement between end users, operational leadership, and IT teammates.
Required Skills/Experience
Experience collaborating with various teams in a service-oriented customer-success environment
Experience troubleshooting issues, researching solutions, and problem-solving efficiency
Ability to learn & adapt quickly to new technologies and business requirements
Ability to solve complex incidents by applying well-known documented solutions and processes, while
maintaining task ownership to completion with minimal direct supervision
Ability to communicate with different audiences, regardless of technical understanding, across
multiple channels including face to face, instant messaging, emails, and video conferencing
Ability to leverage attentive listening to understand and empathize with customer needs
Experience Supporting Various OS In An Enterprise Environment Including
MacOS (primary), Windows 10 (secondary), iOS, and Android
Experience Supporting Various Hardware In An Enterprise Environment Including
Apple Laptop (primary), Dell / Client Laptop (secondary), desktops (Apple and Client),
corporate-owned mobile devices (IOS/Android), and standard peripherals
Experience supporting and troubleshooting corporate networks and remote user environments
Experience supporting and troubleshooting L1 Active Directory related issues
Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
Adherence to security policies and corporate best practices
Ensuring support content is accurate and up to date (Knowledge base maintenance) Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vantage Point Consulting by 2x Sign in to set job alerts for “Information Technology Support Analyst” roles.
Chicago, IL $40,000.00-$60,000.00 3 days ago Chicago, IL $50,000.00-$60,000.00 2 days ago Chicago, IL $41,600.00-$49,920.00 2 days ago Downers Grove, IL $45,000.00-$60,000.00 7 months ago Chicago, IL $60,000.00-$67,000.00 2 weeks ago Oak Brook, IL $65,000.00-$70,000.00 1 day ago Chicago, IL $40,000.00-$60,000.00 3 days ago Chicago, IL $46,792.00-$77,208.00 1 week ago Chicago, IL $90,000.00-$115,000.00 4 days ago Service Desk Analyst - Remote - 2nd & 3rd Shift
Chicago, IL $36,000.00-$39,000.00 7 months ago TechOps Specialist / IT Support Specialist
Chicago, IL $55,000.00-$70,000.00 4 months ago Chicago, IL $62,000.00-$70,000.00 6 days ago Chicago, IL $45,000.00-$60,000.00 2 weeks ago Arlington Heights, IL $25.00-$28.00 1 week ago Woodridge, IL $41,600.00-$49,920.00 2 days ago Chicago, IL $66,000.00-$76,500.00 2 days ago FW IT Service Desk Analyst II (Monday - Friday, 9:30 a.m. - 5:30 p.m.)
Chicago, IL $66,000.00-$76,500.00 2 days ago Chicago, IL $100,000.00-$205,000.00 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT Support Analyst
role at
Vantage Point Consulting 2 days ago Be among the first 25 applicants Join to apply for the
IT Support Analyst
role at
Vantage Point Consulting Get AI-powered advice on this job and more exclusive features. Job Description
Job Description
Recruitment Keywords:
IT Support Analyst, Walkup Bar Support, Technology User Support
Job Summary:
As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in
person as needed daily. Requests will vary from hardware and software to corporate
infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers.
service while managing engagement between end users, operational leadership, and IT teammates.
Required Skills/Experience
Experience collaborating with various teams in a service-oriented customer-success environment
Experience troubleshooting issues, researching solutions, and problem-solving efficiency
Ability to learn & adapt quickly to new technologies and business requirements
Ability to solve complex incidents by applying well-known documented solutions and processes, while
maintaining task ownership to completion with minimal direct supervision
Ability to communicate with different audiences, regardless of technical understanding, across
multiple channels including face to face, instant messaging, emails, and video conferencing
Ability to leverage attentive listening to understand and empathize with customer needs
Experience Supporting Various OS In An Enterprise Environment Including
MacOS (primary), Windows 10 (secondary), iOS, and Android
Experience Supporting Various Hardware In An Enterprise Environment Including
Apple Laptop (primary), Dell / Client Laptop (secondary), desktops (Apple and Client),
corporate-owned mobile devices (IOS/Android), and standard peripherals
Experience supporting and troubleshooting corporate networks and remote user environments
Experience supporting and troubleshooting L1 Active Directory related issues
Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
Adherence to security policies and corporate best practices
Ensuring support content is accurate and up to date (Knowledge base maintenance) Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vantage Point Consulting by 2x Sign in to set job alerts for “Information Technology Support Analyst” roles.
Chicago, IL $40,000.00-$60,000.00 3 days ago Chicago, IL $50,000.00-$60,000.00 2 days ago Chicago, IL $41,600.00-$49,920.00 2 days ago Downers Grove, IL $45,000.00-$60,000.00 7 months ago Chicago, IL $60,000.00-$67,000.00 2 weeks ago Oak Brook, IL $65,000.00-$70,000.00 1 day ago Chicago, IL $40,000.00-$60,000.00 3 days ago Chicago, IL $46,792.00-$77,208.00 1 week ago Chicago, IL $90,000.00-$115,000.00 4 days ago Service Desk Analyst - Remote - 2nd & 3rd Shift
Chicago, IL $36,000.00-$39,000.00 7 months ago TechOps Specialist / IT Support Specialist
Chicago, IL $55,000.00-$70,000.00 4 months ago Chicago, IL $62,000.00-$70,000.00 6 days ago Chicago, IL $45,000.00-$60,000.00 2 weeks ago Arlington Heights, IL $25.00-$28.00 1 week ago Woodridge, IL $41,600.00-$49,920.00 2 days ago Chicago, IL $66,000.00-$76,500.00 2 days ago FW IT Service Desk Analyst II (Monday - Friday, 9:30 a.m. - 5:30 p.m.)
Chicago, IL $66,000.00-$76,500.00 2 days ago Chicago, IL $100,000.00-$205,000.00 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr