SupportFinity™
Department:
Operations Location:
Fort Lauderdale Compensation:
$150,000 - $170,000 / year
Description
We are seeking a senior operational leader to drive execution, efficiency, and cross-functional alignment across Enumerate’s client-facing operations. This role will oversee the systems, workflows, and performance rhythms that ensure consistent, high-quality outcomes across our SaaS and Payments businesses.
This leader will work closely with the SVP of Customer Operations to design and scale core operating models that support a seamless customer journey, improve internal collaboration, and drive visibility and accountability across teams. The role is ideal for a proven operator with strong systems thinking, a metrics mindset, and the ability to translate strategy into execution.
Key Responsibilities
Operational Leadership
Lead day-to-day customer-facing operations across onboarding readiness, adoption support, client engagement, and delivery tracking Coordinate internal teams and tools to reduce friction and ensure alignment across the customer journey Build scalable operating models that support both high-touch and tech-enabled client experiences Systems and Process Optimization
Evaluate, document, and improve core business processes tied to client operations Partner across departments to ensure systems (e.g., CRM, workflow tools, billing, support platforms) are integrated and support scale Identify and lead automation or tooling improvements that increase efficiency and reduce manual work Performance Management
Define and track KPIs across client experience, operational throughput, and service consistency Build dashboards and reporting cadences that give real-time insight into customer operations Lead structured performance reviews, issue resolution processes, and continuous improvement initiatives Strategic Execution and Collaboration
Serve as an integrator across Product, Sales, Engineering, and Finance to support shared goals Translate company-level priorities into execution plans for client operations Lead or contribute to cross-functional initiatives such as product launches, pricing transitions, or service model updates Team Leadership
Lead, develop, and grow a team of operations managers, analysts, and/or team leads Promote a culture of accountability, process excellence, and operational problem-solving Scale team structures and capabilities to match company growth
Skills, Knowledge and Expertise
Core Competencies
Systems Design & Workflow Optimization Operational Discipline & Task Management Performance Management & KPI Fluency Tech-Enabled Services & Automation Experience SaaS and Payments Client Lifecycle Acumen Financial and Accounting Understanding (Nice to Have)
Qualifications
10+ years of progressive leadership experience in SaaS, technology-enabled services, or client delivery. Track record of managing multi-disciplinary Client Services or Professional Services teams. Strong operator with a bias toward metrics, systematization, and scalable outcomes. Experienced in deploying technology to scale human services—ideally in high-growth or private equity-backed environments. Bonus: Background in accounting software, fintech, or payments ecosystem.
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Operations Location:
Fort Lauderdale Compensation:
$150,000 - $170,000 / year
Description
We are seeking a senior operational leader to drive execution, efficiency, and cross-functional alignment across Enumerate’s client-facing operations. This role will oversee the systems, workflows, and performance rhythms that ensure consistent, high-quality outcomes across our SaaS and Payments businesses.
This leader will work closely with the SVP of Customer Operations to design and scale core operating models that support a seamless customer journey, improve internal collaboration, and drive visibility and accountability across teams. The role is ideal for a proven operator with strong systems thinking, a metrics mindset, and the ability to translate strategy into execution.
Key Responsibilities
Operational Leadership
Lead day-to-day customer-facing operations across onboarding readiness, adoption support, client engagement, and delivery tracking Coordinate internal teams and tools to reduce friction and ensure alignment across the customer journey Build scalable operating models that support both high-touch and tech-enabled client experiences Systems and Process Optimization
Evaluate, document, and improve core business processes tied to client operations Partner across departments to ensure systems (e.g., CRM, workflow tools, billing, support platforms) are integrated and support scale Identify and lead automation or tooling improvements that increase efficiency and reduce manual work Performance Management
Define and track KPIs across client experience, operational throughput, and service consistency Build dashboards and reporting cadences that give real-time insight into customer operations Lead structured performance reviews, issue resolution processes, and continuous improvement initiatives Strategic Execution and Collaboration
Serve as an integrator across Product, Sales, Engineering, and Finance to support shared goals Translate company-level priorities into execution plans for client operations Lead or contribute to cross-functional initiatives such as product launches, pricing transitions, or service model updates Team Leadership
Lead, develop, and grow a team of operations managers, analysts, and/or team leads Promote a culture of accountability, process excellence, and operational problem-solving Scale team structures and capabilities to match company growth
Skills, Knowledge and Expertise
Core Competencies
Systems Design & Workflow Optimization Operational Discipline & Task Management Performance Management & KPI Fluency Tech-Enabled Services & Automation Experience SaaS and Payments Client Lifecycle Acumen Financial and Accounting Understanding (Nice to Have)
Qualifications
10+ years of progressive leadership experience in SaaS, technology-enabled services, or client delivery. Track record of managing multi-disciplinary Client Services or Professional Services teams. Strong operator with a bias toward metrics, systematization, and scalable outcomes. Experienced in deploying technology to scale human services—ideally in high-growth or private equity-backed environments. Bonus: Background in accounting software, fintech, or payments ecosystem.
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