Client/Customer Support Rep

As a Customer Service Representative, you will be responsible for handling all correspondence with assigned customers for PPG's Aerospace business. You will report to the Customer Service Supervisor. This is a hybrid position working three days in our Sylmar office and two days remotely. Process incoming purchase orders from customers and provide acknowledgement. Follow-up with relevant stakeholders to ensure delivery is made in accordance with the confirmed ship dates. Provide updates to customers on purchase order delivery progress. Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc. Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner. Assist AR team to resolve customers issues that are blocking payments. Including discussing with customers and processing any necessary credits. Be the primary point of contact for customer inquiries about products, order status, quotations and dispositions, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers. Maintain accurate and detailed records of customer complaints, orders and interactions. Provide support for AOG (Aircraft on Ground) requirements. Must carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support. Citizens, Green Card holders, and political asylees or refugees are eligible to apply. ~4+ years of customer service experience ~ Strong customer relationship management experience. ~ Able to work independently with minimum supervision, as well as in group situations. ~ Prior experience handling a high volume of emails and dealing with a wide variety of customers. ~ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit

and follow @ PPG on Twitter. We partner with customers to create mutual value. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.