Brandywine Valley SPCA
Lead the dynamic workflow and day-to-day operations of the shelters, medical services and animal control division. As a key manager, you’ll oversee a dedicated team of kennel staff, technicians, practice manager, shelter managers, and programs ensuring the highest level of care for our animal population.
Ensure animals are attended to quickly and efficiently.
Oversee and manage intake and outcome processes and other daily shelter functions.
Oversee contracts, budgeting, and service calls, assets, cases, and any other daily functions streamlining operations for maximum impact.
In conjunction with the Veterinarians lead the charge in maintaining exceptional shelter veterinary care. Oversight of medical protocols, pharmacy operations, and daily functions will be instrumental in providing animals with the care they deserve.
Proactively manages any necessary licenses, certifications, inspections of building and other building maintenance to include performing routine checks addressing any issues promptly.
Anticipates and addresses potential issues proactively, using critical thinking to make decisions that minimize liability and protect the organizations interests.
Oversees all facets of the customer experience for members of the public accessing veterinary care, shelter, and animal control services, ensuring timely, compassionate, and effective support.
Takes part in the euthanasia decisions, oversees the necessary approval process, including but not limited to seeking CEO & COO approval as required, to ensure that these difficult decisions are made with the highest ethical standards and respect for the animals involved.
Proactively orders necessary supplies while assisting with inventory management to ensure optimal stock levels, prevent shortages, and effectively control budget expenditures.
Adheres to established budgets, participating in budgeting process, and conducting thorough review to identify areas of potential cost savings and opportunities for financial optimization.
Develops and manages staff schedules to ensure adequate coverage, reviews payroll for accuracy and discrepancies while collaborating with others for its submission.
Delivers timely and constructive feedback to staff, focusing on specific actions and behaviors, and offering actionable guidance for improvement to include annual reviews.
Constructively manage staff, including hiring, progressive forms of disciplinary actions and terminations with thorough documentation to support fair and lawful decisions while maintaining constant contact with CEO and COO regarding staff issues.
Analyzes staffing needs across campuses, appropriately making informed decisions to assign or reassign staff. Hiring and making tough but necessary termination decisions, as required to attain optimal operating efficiency within budgetary constraints across campuses, while following company policies and legal guidelines, and minimizing disruption to operations.
Manage workflow to create efficiencies within and across campuses. Create, maintain and organize shelter records. Continuously monitor workflows, adjusting as needed to ensure optimal performance and adapt to changing needs.
Proactively addresses and de-escalates conflicts involving staff or the public, using effective communication and problem-solving skills to resolve issues in a fair and respectful manner. Reduce the need for CEO/COO intervention in public matters.
Assist in managing or manage other shelter programs such as the Safety Net Programs, Enrichment, Behavior, Pets for Life, special events, Life Saving and/or other programs.
This position may be asked to perform any of the duties and responsibilities of any staff member.
Act as liaison to CEO/COO for all operational needs and concerns.
Any other duties as assigned.
Client and Community Service
Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients ensuring a smooth experience.
Inform clients of any pertinent medical information regarding animal care; communicate release instructions clearly, addressing any questions or concerns clients may have.
Practice and encourage the humane treatment of animals.
Deliver top-notch service to all. Clearly and actively promote our mission, services, programs, and events.
Highlight and promote donation and giving opportunities as appropriate.
Diversity and Inclusiveness
Work effectively with individuals and colleagues from diverse communities and cultures.
Safety
Prioritize safety. Ensure a safe work environment; adhere to safety guidelines and model a safe work practice.
Take immediate action to address any safety concerns that could endanger people, animals, or the organization at risk.
Maintain a clean, organized, healthy, and sanitary work area; follow all pest and rodent control protocols.
Qualifications
An associate or bachelor’s degree is a plus. 3 years of staff management experience. At least 5 years of experience working in an open admission animal shelter Ability to bend, kneel and stand for long periods of time. Ability to lift 50lbs. Ability to multitask under high-pressure situations. Work in loud environments on hard surfaces. Commitment to the mission, values, goals, and success of the BVSPCA. Experience with humane animal handling and restraint techniques of healthy, ill, and feral animals. Proven ability to safely, effectively, and compassionately care for and handle all animals, including large and untrained pets. Ability to understand and communicate pertinent medical information with colleagues and clients. Independently motivated to start and finish tasks. Working Conditions
Work is performed in a shelter/animal hospital setting. Frequent bending, reaching, kneeling, and climbing stairs while seeing patients. Exposure to disinfectant solutions when in various areas to include the kennel & treatment areas. Subject to potential animal bites and scratches while handling animals. Repeated lifting and carrying of animals weighing up to 50 pounds and occasionally over 50 pounds. Consistent exposure to animals and animal allergens under conditions with limited alternatives available. BVSPCA is now elevating animal services for the nation's capital #J-18808-Ljbffr
An associate or bachelor’s degree is a plus. 3 years of staff management experience. At least 5 years of experience working in an open admission animal shelter Ability to bend, kneel and stand for long periods of time. Ability to lift 50lbs. Ability to multitask under high-pressure situations. Work in loud environments on hard surfaces. Commitment to the mission, values, goals, and success of the BVSPCA. Experience with humane animal handling and restraint techniques of healthy, ill, and feral animals. Proven ability to safely, effectively, and compassionately care for and handle all animals, including large and untrained pets. Ability to understand and communicate pertinent medical information with colleagues and clients. Independently motivated to start and finish tasks. Working Conditions
Work is performed in a shelter/animal hospital setting. Frequent bending, reaching, kneeling, and climbing stairs while seeing patients. Exposure to disinfectant solutions when in various areas to include the kennel & treatment areas. Subject to potential animal bites and scratches while handling animals. Repeated lifting and carrying of animals weighing up to 50 pounds and occasionally over 50 pounds. Consistent exposure to animals and animal allergens under conditions with limited alternatives available. BVSPCA is now elevating animal services for the nation's capital #J-18808-Ljbffr