Sentara Healthcare Inc
IT Technical Support Specialist - Hybrid
Sentara Healthcare Inc, Virginia Beach, Virginia, us, 23450
Overview
Sentara Healthcare is seeking an
IT Technical Support Specialist
to join our IT help desk support team.
This is a
hybrid position
with the potential for
remote work.
The standard shift is
9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
Rotating Weekends
This role will be primarily
call center-based , providing remote technical support for hardware, software, and network-related issues through
inbound and outbound calls , with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues.
The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Education Bachelor’s Degree Preferred Certification/Licensure No specific certification or licensure requirements
Experience
Experience providing technical support in a call center environment
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to clearly explain technical solutions to non-technical users
Proficiency in documenting tickets, solving complex issues and escalating issues when needed
Customer-focused with the ability to handle high-volume inbound calls
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IT Technical Support Specialist
to join our IT help desk support team.
This is a
hybrid position
with the potential for
remote work.
The standard shift is
9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
Rotating Weekends
This role will be primarily
call center-based , providing remote technical support for hardware, software, and network-related issues through
inbound and outbound calls , with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues.
The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Education Bachelor’s Degree Preferred Certification/Licensure No specific certification or licensure requirements
Experience
Experience providing technical support in a call center environment
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to clearly explain technical solutions to non-technical users
Proficiency in documenting tickets, solving complex issues and escalating issues when needed
Customer-focused with the ability to handle high-volume inbound calls
#J-18808-Ljbffr