Granite Telecommunications
Managed Network Services Representative
Granite Telecommunications, Quincy, Massachusetts, us, 02171
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.
Duties and Responsibilities
Work with internal resources to configure Managed Services products and devices
Create configuration modifications alongside engineering to support project scale and execution
Reconfigure devices as needed in troubleshooting environment
Act as first level of troubleshooting during initial site turn upDevelop and promote subject matter expertise and platform proficiency
Work directly with customers on calls to facilitate network deployment
Provide Day 1 Support for SDWAN and Security products at customer locations
Required Qualifications
Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Experience in customer facing technical support roles
Ability to work independently and make judgement calls to resolve issues
Strong organizational skills, goal-oriented
Excellent multitasking ability
Demonstrative critical thinking and analytical problem-solving skills
Availability to work overtime if required
Solid work ethic
Preferred Qualifications
CCNA/CCNP certification or equivalent
Fortinet NSE certification or equivalent
Bachelor's Degree in Computer Science, Network Design, Network Security or related field
Experience with coding and automation platforms such as Python, Javascript or similar
P2 Clearance / Government Agency Clearance
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Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.
Duties and Responsibilities
Work with internal resources to configure Managed Services products and devices
Create configuration modifications alongside engineering to support project scale and execution
Reconfigure devices as needed in troubleshooting environment
Act as first level of troubleshooting during initial site turn upDevelop and promote subject matter expertise and platform proficiency
Work directly with customers on calls to facilitate network deployment
Provide Day 1 Support for SDWAN and Security products at customer locations
Required Qualifications
Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Experience in customer facing technical support roles
Ability to work independently and make judgement calls to resolve issues
Strong organizational skills, goal-oriented
Excellent multitasking ability
Demonstrative critical thinking and analytical problem-solving skills
Availability to work overtime if required
Solid work ethic
Preferred Qualifications
CCNA/CCNP certification or equivalent
Fortinet NSE certification or equivalent
Bachelor's Degree in Computer Science, Network Design, Network Security or related field
Experience with coding and automation platforms such as Python, Javascript or similar
P2 Clearance / Government Agency Clearance
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