Continuant Careers
Overview
Continuant is expanding our Global Managed Services team and we're looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can't, this role is for you.
What You'll Do
Handle escalated network incidents and service requests from Level-1 support
Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
Escalate complex or high-severity issues to Level-3 engineering when required
Maintain accurate ticket updates and documentation in ServiceNow
Support proactive monitoring and alert triage to help prevent customer outages
Update internal knowledge base articles with fixes and troubleshooting steps
What You Bring
2-4 years experience in a NOC, TAC, MSP, or similar support environment
Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
Ability to analyze issues independently and document clear troubleshooting steps
Excellent written and verbal communication in English (customer-facing)
Certifications:
Required: CCNA (or equivalent experience), ITIL Foundation
Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs
Technical Environment You'll work with: Cisco ISR/ASR, Catalyst, Meraki, Fortinet firewalls, VPN technologies, routing (OSPF, EIGRP, basic BGP), switching (STP, EtherChannel), and standard troubleshooting tools (Wireshark, CLI, monitoring platforms, etc.).
Experience with ServiceNow or other ITSM tools is a plus.
Role Details
Shift: EMEA schedule
Location: Remote / Global (must be eligible to work in home country)
Type: Full-time, Non-Exempt
Travel: Occasional, for training or team collaboration
Reports to: Sr. Network Engineering Manager
Why Join Continuant?
Work with enterprise-scale real-world networks - not lab simulations
Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles
Required Qualifications
2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
Excellent written and verbal communication skills, especially in client-facing updates
Ability to work in a ticket-driven environment with multiple concurrent tasks
Certifications:
Required:
CCNA (or equivalent experience), ITIL Foundation
Preferred:
CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications
Technical Skills
Routing: OSPF, EIGRP, basic BGP
Switching: VLANs, STP, trunking, EtherChannel
Security: ACLs, NAT, IPsec VPN, firewall concepts
Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
Experience with monitoring tools, packet analyzers, and remote CLI access
ServiceNow or similar ITSM platform experience
Other Requirements
Ability to work at a desk for 8-10 hours, 5 days per week
Occasional travel for training or team onsite collaboration
Must be legally authorized to work in applicable country of residence
#J-18808-Ljbffr
Continuant is expanding our Global Managed Services team and we're looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can't, this role is for you.
What You'll Do
Handle escalated network incidents and service requests from Level-1 support
Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
Escalate complex or high-severity issues to Level-3 engineering when required
Maintain accurate ticket updates and documentation in ServiceNow
Support proactive monitoring and alert triage to help prevent customer outages
Update internal knowledge base articles with fixes and troubleshooting steps
What You Bring
2-4 years experience in a NOC, TAC, MSP, or similar support environment
Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
Ability to analyze issues independently and document clear troubleshooting steps
Excellent written and verbal communication in English (customer-facing)
Certifications:
Required: CCNA (or equivalent experience), ITIL Foundation
Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs
Technical Environment You'll work with: Cisco ISR/ASR, Catalyst, Meraki, Fortinet firewalls, VPN technologies, routing (OSPF, EIGRP, basic BGP), switching (STP, EtherChannel), and standard troubleshooting tools (Wireshark, CLI, monitoring platforms, etc.).
Experience with ServiceNow or other ITSM tools is a plus.
Role Details
Shift: EMEA schedule
Location: Remote / Global (must be eligible to work in home country)
Type: Full-time, Non-Exempt
Travel: Occasional, for training or team collaboration
Reports to: Sr. Network Engineering Manager
Why Join Continuant?
Work with enterprise-scale real-world networks - not lab simulations
Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles
Required Qualifications
2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
Excellent written and verbal communication skills, especially in client-facing updates
Ability to work in a ticket-driven environment with multiple concurrent tasks
Certifications:
Required:
CCNA (or equivalent experience), ITIL Foundation
Preferred:
CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications
Technical Skills
Routing: OSPF, EIGRP, basic BGP
Switching: VLANs, STP, trunking, EtherChannel
Security: ACLs, NAT, IPsec VPN, firewall concepts
Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
Experience with monitoring tools, packet analyzers, and remote CLI access
ServiceNow or similar ITSM platform experience
Other Requirements
Ability to work at a desk for 8-10 hours, 5 days per week
Occasional travel for training or team onsite collaboration
Must be legally authorized to work in applicable country of residence
#J-18808-Ljbffr