Houston Methodist
Sr. Quality Outcomes Specialist/RN - Willowbrook
Houston Methodist, Houston, Texas, United States, 77246
Sr. Quality Outcomes Specialist/RN - Willowbrook
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Core Responsibilities
Provide personalized care and service by consistently demonstrating I CARE values: Integrity, Compassion, Accountability, Respect, Excellence.
Practice the Caring and Serving Model and deliver personalized service using HM Service Standards.
Follow Standards of Practice to always use Positive Language (AIDET, Managing Up, Key Words).
Intentionally collaborate with other healthcare professionals involved in patients/customers or employees’ experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
Involve patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job.
Actively support the organization’s vision, fulfill the mission and abide by I CARE values.
Promote organization-wide understanding of overall quality and patient safety program and culture; serve as an expert resource to all levels regarding quality improvement activities.
Proactively and effectively develop and maintain collaborative relationships with physicians, hospital leaders and staff; serve as an operational liaison to physicians and staff to support Care Management Performance Improvement (CMPI)/Project goals.
Facilitate a multidisciplinary approach to improve clinical processes and outcomes; make recommendations to key leadership for team strategies to achieve desired outcomes.
Serve as a lead resource and mentor for other Quality Outcome Specialists; may assist in creating and reviewing project designs.
Serve as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.
Support leadership with the development and implementation of patient safety and process improvement changes; make recommendations for unit-based process change initiatives.
Facilitate timely and effective resolutions of patient care process issues; use performance improvement methodologies in the development of performance improvement/patient safety initiatives and coordinate teams as needed to drive change toward desired outcomes.
Monitor compliance with clinical protocols, pathways and evidence-based care along the continuum for various hospital patient populations.
Abstract pertinent information and enter into department databases using standardized methods and processes; routinely perform discrepancy management activities to maintain data integrity.
Present meaningful reports and analysis with measurement description, statistical information, and benchmarking information; monitor trends and provide feedback; create and present executive summaries as needed to various audiences to drive change.
Support improvement efforts for potential or actual quality of care issues, including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), Critical Incident Review (CIR) or event review as needed, and support leadership and staff with the development and implementation of process changes.
Facilitate performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances.
Identify and recommend opportunities for improvement in accordance with hospital leadership; assist in the development of long-term tactics and strategies to improve operational processes.
Analyze and assess present and future needs, trends, challenges, and opportunities related to hospital processes and operations.
Qualifications & Experience
Four years of experience in direct patient care activities in a hospital setting.
Three years of experience in Hospital Quality Improvement.
Two years of progressive leadership experience.
Education & Licensure
Bachelor’s degree in nursing.
Master’s degree preferred.
RN – Registered Nurse – Texas State Licensure Compact Licensure; must obtain permanent Texas license within 60 days (if establishing Texas residency).
Certification: CPHQ, CPPS, or CPSO (preferred 18 months or more).
Skills & Competencies
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools).
Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement.
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership.
Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results.
Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes.
Computer skills to include Excel, Word, and PowerPoint.
Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement.
Ability to work independently and interdependently.
Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality.
Benefits & Requirements
Uniform: Business professional yes; scrubs no; other department approved no.
On‑Call: No.
Travel: May require travel within the Houston Metropolitan area yes; may require travel outside Houston Metropolitan area no.
Seniority & Employment Mid‑Senior level, Full‑time, Quality Assurance, Hospitals and Health Care.
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Core Responsibilities
Provide personalized care and service by consistently demonstrating I CARE values: Integrity, Compassion, Accountability, Respect, Excellence.
Practice the Caring and Serving Model and deliver personalized service using HM Service Standards.
Follow Standards of Practice to always use Positive Language (AIDET, Managing Up, Key Words).
Intentionally collaborate with other healthcare professionals involved in patients/customers or employees’ experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
Involve patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job.
Actively support the organization’s vision, fulfill the mission and abide by I CARE values.
Promote organization-wide understanding of overall quality and patient safety program and culture; serve as an expert resource to all levels regarding quality improvement activities.
Proactively and effectively develop and maintain collaborative relationships with physicians, hospital leaders and staff; serve as an operational liaison to physicians and staff to support Care Management Performance Improvement (CMPI)/Project goals.
Facilitate a multidisciplinary approach to improve clinical processes and outcomes; make recommendations to key leadership for team strategies to achieve desired outcomes.
Serve as a lead resource and mentor for other Quality Outcome Specialists; may assist in creating and reviewing project designs.
Serve as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.
Support leadership with the development and implementation of patient safety and process improvement changes; make recommendations for unit-based process change initiatives.
Facilitate timely and effective resolutions of patient care process issues; use performance improvement methodologies in the development of performance improvement/patient safety initiatives and coordinate teams as needed to drive change toward desired outcomes.
Monitor compliance with clinical protocols, pathways and evidence-based care along the continuum for various hospital patient populations.
Abstract pertinent information and enter into department databases using standardized methods and processes; routinely perform discrepancy management activities to maintain data integrity.
Present meaningful reports and analysis with measurement description, statistical information, and benchmarking information; monitor trends and provide feedback; create and present executive summaries as needed to various audiences to drive change.
Support improvement efforts for potential or actual quality of care issues, including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), Critical Incident Review (CIR) or event review as needed, and support leadership and staff with the development and implementation of process changes.
Facilitate performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances.
Identify and recommend opportunities for improvement in accordance with hospital leadership; assist in the development of long-term tactics and strategies to improve operational processes.
Analyze and assess present and future needs, trends, challenges, and opportunities related to hospital processes and operations.
Qualifications & Experience
Four years of experience in direct patient care activities in a hospital setting.
Three years of experience in Hospital Quality Improvement.
Two years of progressive leadership experience.
Education & Licensure
Bachelor’s degree in nursing.
Master’s degree preferred.
RN – Registered Nurse – Texas State Licensure Compact Licensure; must obtain permanent Texas license within 60 days (if establishing Texas residency).
Certification: CPHQ, CPPS, or CPSO (preferred 18 months or more).
Skills & Competencies
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools).
Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement.
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership.
Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results.
Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes.
Computer skills to include Excel, Word, and PowerPoint.
Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement.
Ability to work independently and interdependently.
Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality.
Benefits & Requirements
Uniform: Business professional yes; scrubs no; other department approved no.
On‑Call: No.
Travel: May require travel within the Houston Metropolitan area yes; may require travel outside Houston Metropolitan area no.
Seniority & Employment Mid‑Senior level, Full‑time, Quality Assurance, Hospitals and Health Care.
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