Lennar
Customer Care Representative
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Customer Care Representative
role at
Lennar .
Job Description Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future.
The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule, and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.
Your Responsibilities on the Team
Schedule and oversee repairs, ensuring completion within specified timeframes.
Maintain service request logs and documentation of all work performed.
Evaluate performance of trade partners and materials, reporting back to management.
Participate in department meetings and emergency on‑call rotation schedules.
Requirements
High school diploma or GED; Associate’s degree or equivalent is preferred.
1–3 years of experience in residential customer service or construction field preferred.
Valid driver’s license with a good driving record.
Strong communication, organizational and time‑management skills.
Physical & Office/Site Presence Requirements Regular, in‑person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
General Overview of Compensation & Benefits We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.31 – $34, subject to adjustment based on business‑related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living), and operational considerations.
This position may be eligible for bonuses.
This position may be eligible for commissions.
This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
This information is intended to be a general overview and may be modified by the company due to factors affecting the business.
Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, an Associate Assistance Plan, Education Assistance Program, and up to $30,000 in Adoption Assistance. They can enjoy up to three weeks of vacation annually, plus generous Holiday, Sick Leave, and Personal Day policies. Lennar offers a New Hire Referral Bonus Program, Home Purchase Discounts, and unique opportunities such as Everyone’s Included Day. Visit Lennartotalrewards.com to view our suite of benefits.
Equal Opportunity Employer Statement Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
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Customer Care Representative
role at
Lennar .
Job Description Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future.
The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule, and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.
Your Responsibilities on the Team
Schedule and oversee repairs, ensuring completion within specified timeframes.
Maintain service request logs and documentation of all work performed.
Evaluate performance of trade partners and materials, reporting back to management.
Participate in department meetings and emergency on‑call rotation schedules.
Requirements
High school diploma or GED; Associate’s degree or equivalent is preferred.
1–3 years of experience in residential customer service or construction field preferred.
Valid driver’s license with a good driving record.
Strong communication, organizational and time‑management skills.
Physical & Office/Site Presence Requirements Regular, in‑person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
General Overview of Compensation & Benefits We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.31 – $34, subject to adjustment based on business‑related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living), and operational considerations.
This position may be eligible for bonuses.
This position may be eligible for commissions.
This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
This information is intended to be a general overview and may be modified by the company due to factors affecting the business.
Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, an Associate Assistance Plan, Education Assistance Program, and up to $30,000 in Adoption Assistance. They can enjoy up to three weeks of vacation annually, plus generous Holiday, Sick Leave, and Personal Day policies. Lennar offers a New Hire Referral Bonus Program, Home Purchase Discounts, and unique opportunities such as Everyone’s Included Day. Visit Lennartotalrewards.com to view our suite of benefits.
Equal Opportunity Employer Statement Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
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