Henry North
Compensation:
$70,000–$90,000 base + quarterly bonus
The Role This role leads a field service operation focused on technician performance, customer experience, and operational execution. Reporting to regional operations leadership, the Field Service Manager owns service delivery at the branch level and is accountable for efficiency, productivity, safety, and customer retention.
This is a hands‑on leadership role for someone who understands service operations, knows how to manage technicians, and can balance people leadership with business discipline.
Key Responsibilities
Lead, coach, and develop a team of field service technicians
Own service KPIs including productivity, efficiency, response time, and customer satisfaction
Serve as a senior point of contact for key customer escalations
Partner closely with sales, service coordination, parts, and operations teams
Drive continuous improvement, safety compliance, and service quality
Support hiring, onboarding, performance management, and retention of technicians
Ensure timely work order closure, invoicing accuracy, and forecasting discipline
Execute short‑ and long‑term operational plans for the branch
Ideal Profile
3+ years of service or operations management experience
Background in field service, industrial equipment, or material handling preferred
Strong people leader with the ability to coach, hold accountable, and develop talent
Customer‑focused with solid operational and financial judgment
Organized, detail‑oriented, and comfortable managing multiple priorities
Confident communicator with technicians, customers, and leadership
Why This Role
Leadership role with real operational ownership
Direct impact on customer retention and service performance
Stable base with performance‑based bonus upside
Opportunity to lead, build, and improve a service organization
Location: Louisville, KY
#J-18808-Ljbffr
$70,000–$90,000 base + quarterly bonus
The Role This role leads a field service operation focused on technician performance, customer experience, and operational execution. Reporting to regional operations leadership, the Field Service Manager owns service delivery at the branch level and is accountable for efficiency, productivity, safety, and customer retention.
This is a hands‑on leadership role for someone who understands service operations, knows how to manage technicians, and can balance people leadership with business discipline.
Key Responsibilities
Lead, coach, and develop a team of field service technicians
Own service KPIs including productivity, efficiency, response time, and customer satisfaction
Serve as a senior point of contact for key customer escalations
Partner closely with sales, service coordination, parts, and operations teams
Drive continuous improvement, safety compliance, and service quality
Support hiring, onboarding, performance management, and retention of technicians
Ensure timely work order closure, invoicing accuracy, and forecasting discipline
Execute short‑ and long‑term operational plans for the branch
Ideal Profile
3+ years of service or operations management experience
Background in field service, industrial equipment, or material handling preferred
Strong people leader with the ability to coach, hold accountable, and develop talent
Customer‑focused with solid operational and financial judgment
Organized, detail‑oriented, and comfortable managing multiple priorities
Confident communicator with technicians, customers, and leadership
Why This Role
Leadership role with real operational ownership
Direct impact on customer retention and service performance
Stable base with performance‑based bonus upside
Opportunity to lead, build, and improve a service organization
Location: Louisville, KY
#J-18808-Ljbffr