Hobart Food Equipment and Service
Overview
Join to apply for the
Service Manager
role at
Hobart Food Equipment and Service . Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Job Description
The Service Manager will provide support to the District Manager and assume advanced responsibilities in support of the branch and its daily operations. This role provides coaching and training to the branch and its service technicians on commercial food equipment, procedures, and techniques, as well as customer-facing skillsets. The Service Manager will support and enforce company policies and assist the District Manager in adherence and tracking of these policies. This position is accountable for helping lead and direct branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. It also includes managing general business operations for the branch and providing strategic leadership as well as day-to-day management of a team of Field Service Technicians and lower-level supervisory staff where applicable. Responsibilities include developing, maintaining and managing a highly technical field service team. Field Service Technicians are accountable for customer installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, customer relationship cultivation, and implementing strategies to achieve financial and customer satisfaction results. This role also focuses on employee development, retention and engagement, and managing regular maintenance for service vehicles. Responsibilities (selected)
Lead and manage a team of Field Service Technicians and supervisory staff Coach and train staff on equipment, procedures, and customer-facing skills Support branch operations to achieve revenue, productivity, quality and service level goals Develop and maintain customer relationships and provide sales support for new systems Oversee vehicle maintenance and regulatory compliance Qualifications
High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelor’s degree Experience effectively managing customer relations Ability to use productivity tools, e.g., Microsoft Office Ability to achieve targets with minimal supervision Strong verbal and written communication skills Electrical and mechanical service experience Valid driver’s license Preferred Qualifications
5-7 years in a field service role Understanding of financial information such as margins, labor costs, mark-ups and expense control Working knowledge of Branch operating systems Customer relations management / sales experience Associate degree or prior Hobart Service supervisory experience Benefits & Why Join
Competitive pay Great insurance options with low premiums Paid vacation and holidays 401K with company match Extensive on-the-job, online and classroom training Company-provided service vehicle, uniforms, and safety equipment Safety-conscious work environment Hobart Service is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to a healthy and safe workplace and maintain tobacco-free and drug-free policies on campuses and in company vehicles. If you are a qualified individual with a disability and are unable to use the online application system, please contact Human Resources at service.hr@hobartservice.com to request assistance.
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Join to apply for the
Service Manager
role at
Hobart Food Equipment and Service . Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Job Description
The Service Manager will provide support to the District Manager and assume advanced responsibilities in support of the branch and its daily operations. This role provides coaching and training to the branch and its service technicians on commercial food equipment, procedures, and techniques, as well as customer-facing skillsets. The Service Manager will support and enforce company policies and assist the District Manager in adherence and tracking of these policies. This position is accountable for helping lead and direct branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. It also includes managing general business operations for the branch and providing strategic leadership as well as day-to-day management of a team of Field Service Technicians and lower-level supervisory staff where applicable. Responsibilities include developing, maintaining and managing a highly technical field service team. Field Service Technicians are accountable for customer installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, customer relationship cultivation, and implementing strategies to achieve financial and customer satisfaction results. This role also focuses on employee development, retention and engagement, and managing regular maintenance for service vehicles. Responsibilities (selected)
Lead and manage a team of Field Service Technicians and supervisory staff Coach and train staff on equipment, procedures, and customer-facing skills Support branch operations to achieve revenue, productivity, quality and service level goals Develop and maintain customer relationships and provide sales support for new systems Oversee vehicle maintenance and regulatory compliance Qualifications
High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelor’s degree Experience effectively managing customer relations Ability to use productivity tools, e.g., Microsoft Office Ability to achieve targets with minimal supervision Strong verbal and written communication skills Electrical and mechanical service experience Valid driver’s license Preferred Qualifications
5-7 years in a field service role Understanding of financial information such as margins, labor costs, mark-ups and expense control Working knowledge of Branch operating systems Customer relations management / sales experience Associate degree or prior Hobart Service supervisory experience Benefits & Why Join
Competitive pay Great insurance options with low premiums Paid vacation and holidays 401K with company match Extensive on-the-job, online and classroom training Company-provided service vehicle, uniforms, and safety equipment Safety-conscious work environment Hobart Service is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to a healthy and safe workplace and maintain tobacco-free and drug-free policies on campuses and in company vehicles. If you are a qualified individual with a disability and are unable to use the online application system, please contact Human Resources at service.hr@hobartservice.com to request assistance.
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