Troon International
Assistant Director of Food & Beverage
Troon International, Pikesville, Maryland, United States, 21208
Woodholme Country Club
300 Woodholme Ave
Pikesville, MD 21208, USA
Assists in directing and overseeing all food and beverage facets including, but not limited to: high level communication, operations, member and guest satisfaction, service training, personnel, product mix data, ordering, vendor relationships, service leadership, inventory, labor and cost of goods controls, and catering functions.
Responsibilities
51% of each day is dedicated to managerial and supervisory duties
Develops schedules for all food and beverage departments, according to budget and forecast
Manages and assists in the ordering of all alcohol beverages, maintains beverage pour cost, implements recipes and retail pricing of product
Works closely with the kitchen leadership to ensure food quality and consistency, and appropriate ticket times, labor and cost of sales
Assists in the completion of all month end inventories to include the kitchen, bars, and beverage cart
Assists the Director, Food and Beverage with budget development and cost analysis
Assists in the marketing of the restaurant and catering departments, both internal and external
Assists in the managing other managers, front line associates, in all food and beverage outlets
Manages service standards for all food and beverage outlets
Promotes and implements all Troon food and beverage standards, procedures and policies
Assists and leads interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, communicates opportunities, praise, progressive performance documentations of all food and beverage associates; addressing complaints and resolving issues
Manages department members that may include, but is not limited to: Restaurant Manager, Catering Manager, Executive Chef, Host, Set Up Staff, Cooks, Servers, Bussers, Food Runners, and any other food and beverage associates
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and tests for comprehension
Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs and other expenses
Incorporates safe work practices in job performance
Regular and reliable attendance
Performs other duties as required
Education and Experience Field related education or one or more years of related experience and/or training; or equivalent combination of education and experience
Physical Demands Frequently stands, walks, tastes, smells, talks, hears, uses hands, and reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Occasionally lifts up to 50 pounds. Often works in wet or humid conditions (non-weather), near moving mechanical parts, near fumes or airborne particles, with toxic or caustic chemicals and in extreme heat or cold (non-weather). Noise level is moderate.
Certificates and Licenses Food Safety and Applicable Sanitation Training, Alcohol Awareness Training
Job Knowledge, Skill, and Ability Preferences
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
Must meet state age requirements for handling alcoholic beverages
Working knowledge of wine, spirits and regional cuisines
Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills to ensure a quick response to client needs.
High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and to be a strong team player
Demonstrate a strong commitment to company values
Organizational development abilities with a strong focus on individual and team advancement
Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook
Ability to maintain effective financial accountability to the company and to the ownership
Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environment
Working knowledge of food and beverage service equipment and current trends.
Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors
401(k) Retirement Plan
Health and Dental Care
Disability Insurance
Life Insurance
Employee Assistance Program
Flexible Spending Accounts and Health Savings Account (HSA)
Legal Assistance
Paid Time-Off
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Assists in directing and overseeing all food and beverage facets including, but not limited to: high level communication, operations, member and guest satisfaction, service training, personnel, product mix data, ordering, vendor relationships, service leadership, inventory, labor and cost of goods controls, and catering functions.
Responsibilities
51% of each day is dedicated to managerial and supervisory duties
Develops schedules for all food and beverage departments, according to budget and forecast
Manages and assists in the ordering of all alcohol beverages, maintains beverage pour cost, implements recipes and retail pricing of product
Works closely with the kitchen leadership to ensure food quality and consistency, and appropriate ticket times, labor and cost of sales
Assists in the completion of all month end inventories to include the kitchen, bars, and beverage cart
Assists the Director, Food and Beverage with budget development and cost analysis
Assists in the marketing of the restaurant and catering departments, both internal and external
Assists in the managing other managers, front line associates, in all food and beverage outlets
Manages service standards for all food and beverage outlets
Promotes and implements all Troon food and beverage standards, procedures and policies
Assists and leads interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, communicates opportunities, praise, progressive performance documentations of all food and beverage associates; addressing complaints and resolving issues
Manages department members that may include, but is not limited to: Restaurant Manager, Catering Manager, Executive Chef, Host, Set Up Staff, Cooks, Servers, Bussers, Food Runners, and any other food and beverage associates
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and tests for comprehension
Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs and other expenses
Incorporates safe work practices in job performance
Regular and reliable attendance
Performs other duties as required
Education and Experience Field related education or one or more years of related experience and/or training; or equivalent combination of education and experience
Physical Demands Frequently stands, walks, tastes, smells, talks, hears, uses hands, and reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Occasionally lifts up to 50 pounds. Often works in wet or humid conditions (non-weather), near moving mechanical parts, near fumes or airborne particles, with toxic or caustic chemicals and in extreme heat or cold (non-weather). Noise level is moderate.
Certificates and Licenses Food Safety and Applicable Sanitation Training, Alcohol Awareness Training
Job Knowledge, Skill, and Ability Preferences
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
Must meet state age requirements for handling alcoholic beverages
Working knowledge of wine, spirits and regional cuisines
Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills to ensure a quick response to client needs.
High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and to be a strong team player
Demonstrate a strong commitment to company values
Organizational development abilities with a strong focus on individual and team advancement
Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook
Ability to maintain effective financial accountability to the company and to the ownership
Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environment
Working knowledge of food and beverage service equipment and current trends.
Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors
401(k) Retirement Plan
Health and Dental Care
Disability Insurance
Life Insurance
Employee Assistance Program
Flexible Spending Accounts and Health Savings Account (HSA)
Legal Assistance
Paid Time-Off
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr