Varsity Technologies, Inc.
Helpdesk Technician
Varsity Technologies, Inc., Los Angeles, California, United States, 90079
Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide range of technical problems. As a Helpdesk Technician, you’ll provide direct customer support to users who need assistance with using their device, resolving access issues, using cloud and desktop applications, and assisting with integration of apps and office applications from their devices. The role focuses on using your technology and people skills to respond quickly to customer requests, resolve them, and document your resolutions.
Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profits, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
KEY RESPONSIBILITIES
Serve as the first point of contact for client technical issues via chat, voice, sms, and email
Troubleshoot and resolve device, software, and connectivity issues
Assist with setup and configuration of user accounts, email, personal computing and mobile devices
Provide support for commonly used office applications like Google and Microsoft (among others)
Document issues and resolutions accurately in the ticketing system
Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team
Learn, follow, and enhance operating procedures
Follow, update, and create Knowledge base
Adhere to procedures and policies on customer service, service delivery, and cybersecurity
Maintain exceptional customer service in all customer interactions
REQUIRED SKILLS & QUALIFICATIONS
Windows OS Proficiency : Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
Identity Management : Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
Microsoft 365 Administration : Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
Device Support : Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
Networking Knowledge : Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
Security Awareness : Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
Remote Support Tools : Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar)
Service Ticket Systems : Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
Customer Service Skills : Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.
PREFERRED QUALIFICATIONS
IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
Relevant Experience in a customer service or helpdesk role
Familiarity with remote support tools and ticketing systems
Interest in working with nonprofits and educational institutions
BENEFITS WHY YOU’LL LOVE WORKING AT VARSITY We are more than a company. More than just tech or services. Varsity is a social justice organization rooted in the belief that by continually providing knowledge to others we encourage and enable each individual to be a free thinker, support their right for equality, and empower folks to make the best decisions regarding technology. A few other qualities that define who we are:
We offer a competitive salary, comprehensive benefits package, flexible working conditions, and the chance to become part of a team that thrives on excellence.
We are an agile company – we are always improving.
We believe our employees are what make us great.
Every individual is responsible for doing their part and allowing teams to self‑organize for the betterment of our customers.
Our employee benefits are about supporting families and individuals to have wellness in their lives.
We support our team members in their personal time of need with special employee loan programs, financial education, peer support, and always coming from a place of best intent.
We are always searching for new ways to use technology to better organizations (and us!) in the social impact space.
We push ourselves every day to fight for our customers with relentless service.
We offer 100% Medical/Dental/Vision
We are an equal opportunity employer and welcome candidates from all backgrounds to apply. If you’re an ambitious individual who wants to build a career in the evolving IT managed services landscape, then we’d love to hear from you.
Note: Background checks will be performed as a condition of employment.
#J-18808-Ljbffr
Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profits, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
KEY RESPONSIBILITIES
Serve as the first point of contact for client technical issues via chat, voice, sms, and email
Troubleshoot and resolve device, software, and connectivity issues
Assist with setup and configuration of user accounts, email, personal computing and mobile devices
Provide support for commonly used office applications like Google and Microsoft (among others)
Document issues and resolutions accurately in the ticketing system
Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team
Learn, follow, and enhance operating procedures
Follow, update, and create Knowledge base
Adhere to procedures and policies on customer service, service delivery, and cybersecurity
Maintain exceptional customer service in all customer interactions
REQUIRED SKILLS & QUALIFICATIONS
Windows OS Proficiency : Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
Identity Management : Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
Microsoft 365 Administration : Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
Device Support : Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
Networking Knowledge : Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
Security Awareness : Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
Remote Support Tools : Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar)
Service Ticket Systems : Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
Customer Service Skills : Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.
PREFERRED QUALIFICATIONS
IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
Relevant Experience in a customer service or helpdesk role
Familiarity with remote support tools and ticketing systems
Interest in working with nonprofits and educational institutions
BENEFITS WHY YOU’LL LOVE WORKING AT VARSITY We are more than a company. More than just tech or services. Varsity is a social justice organization rooted in the belief that by continually providing knowledge to others we encourage and enable each individual to be a free thinker, support their right for equality, and empower folks to make the best decisions regarding technology. A few other qualities that define who we are:
We offer a competitive salary, comprehensive benefits package, flexible working conditions, and the chance to become part of a team that thrives on excellence.
We are an agile company – we are always improving.
We believe our employees are what make us great.
Every individual is responsible for doing their part and allowing teams to self‑organize for the betterment of our customers.
Our employee benefits are about supporting families and individuals to have wellness in their lives.
We support our team members in their personal time of need with special employee loan programs, financial education, peer support, and always coming from a place of best intent.
We are always searching for new ways to use technology to better organizations (and us!) in the social impact space.
We push ourselves every day to fight for our customers with relentless service.
We offer 100% Medical/Dental/Vision
We are an equal opportunity employer and welcome candidates from all backgrounds to apply. If you’re an ambitious individual who wants to build a career in the evolving IT managed services landscape, then we’d love to hear from you.
Note: Background checks will be performed as a condition of employment.
#J-18808-Ljbffr