HEICO
Job Summary
Based in Tempe, AZ, Harter Aerospace is a global aerospace maintenance, repair, and overhaul (MRO) organization licensed and certified by FAA, EASA, and CAAC that performs inspection, testing, repair, and overhaul services on a variety of aircraft components. Harter Aerospace is a subsidiary of HEICO Corporation, a highly reputable organization within the aerospace industry. The company's facilities are equipped with state‑of‑the‑art testing systems that are 100% compatible with OEM testing equipment. Every component inspected, repaired or overhauled meets our customers' stringent requirements.
Position Program Manager
Responsibilities
Serve as a point of contact for assigned customer accounts during all phases of production.
Generate price and workscope quotes for assigned accounts after technician's evaluation of customer components, and submit quotes to customers for approval.
Field all questions and concerns from customers regarding quotes, status updates, ESD's, price negotiations, technical clarification, etc.
Maintain status reports for in-house components and provide routine updates to customers and internal departments.
Coordinate workflow processes internally between various departments and personnel such as Purchasing, Materials, Shipping/Receiving, Accounting, Shop Leads and Techs, Sales Directors & Representatives, and management.
Assist with RFP responses that are correct, complete, adhere to specific customer requirements, and depict Harter's value proposition to meet the proposal terms, conditions and specifications.
Assist with identifying and managing contract changes, and coordinate resolution of contract issues internally and, if applicable, with external customers.
Ensure quotes and contract administration activities are conducted in accordance with company policies and procedures, applicable laws and regulations, and customer requirements.
Attend routing meetings with internal departments and production personnel to analyze and update workflow priorities; provide recommendations based on customer's urgency and contract requirements.
Manage priorities and document all support inquiries in the Quantum and Access database in a clear and concise manner.
Optimize day-to-day activities while minimizing costs through highly efficient pricing and quoting practices; maximize profitability while maintaining pricing at competitive levels and within market-bearing limitations, all while ensuring contractual requirements are upheld.
Effectively monitor backlogs and incoming workloads.
Professional Qualifications and Experience Required
Experience in customer service and/or customer account management, preferably in the aviation industry.
Ability to create strong interpersonal relationships with customers built on trust, patience, and honesty.
Consistently project a positive and energetic attitude during each and every interaction with customers.
Skillful user of Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
Ability to manage multiple work assignments and meet critical deadlines.
Understand and analyze profit margins based on labor and materials costing aspects.
Comprehend complex operations and procedures.
Strong attention to detail and ability to work in a fast‑paced environment.
Self‑motivated with a data‑results‑driven approach.
Proven creative and problem‑solving ability with solid work ethic.
Demonstrated success in a team environment; proven ability to communicate clearly and effectively with co‑workers and supervisors.
Occasionally work overtime based on department workload and production requirements.
Read and write English fluently.
Preferred
Bachelor's degree (any field).
Experience working in a FAA licensed Part 145 MRO, airline, and/or parts broker.
General knowledge of FAA regulations and guidance.
Experience using the Quantum database is a strong plus.
Prior service in US military branch is a strong plus.
Multilingual in various Spanish and/or Asian languages is a plus.
Location Tempe, Arizona, United States
Other Information Relocation assistance is not offered for this position. Out-of-state candidates will be considered, but with the full understanding that, if selected, relocation costs will be at the expense of the candidate.
Company Profile Harter Aerospace is a global aerospace maintenance, repair, and overhaul (MRO) organization licensed and certified by FAA, EASA, and CAAC that performs inspection, testing, repair, and overhaul services on a variety of aircraft components. The company is a subsidiary of HEICO Corporation, a New York Stock Exchange listed company (NYSE: HEI and HEI.A) with worldwide operations.
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Position Program Manager
Responsibilities
Serve as a point of contact for assigned customer accounts during all phases of production.
Generate price and workscope quotes for assigned accounts after technician's evaluation of customer components, and submit quotes to customers for approval.
Field all questions and concerns from customers regarding quotes, status updates, ESD's, price negotiations, technical clarification, etc.
Maintain status reports for in-house components and provide routine updates to customers and internal departments.
Coordinate workflow processes internally between various departments and personnel such as Purchasing, Materials, Shipping/Receiving, Accounting, Shop Leads and Techs, Sales Directors & Representatives, and management.
Assist with RFP responses that are correct, complete, adhere to specific customer requirements, and depict Harter's value proposition to meet the proposal terms, conditions and specifications.
Assist with identifying and managing contract changes, and coordinate resolution of contract issues internally and, if applicable, with external customers.
Ensure quotes and contract administration activities are conducted in accordance with company policies and procedures, applicable laws and regulations, and customer requirements.
Attend routing meetings with internal departments and production personnel to analyze and update workflow priorities; provide recommendations based on customer's urgency and contract requirements.
Manage priorities and document all support inquiries in the Quantum and Access database in a clear and concise manner.
Optimize day-to-day activities while minimizing costs through highly efficient pricing and quoting practices; maximize profitability while maintaining pricing at competitive levels and within market-bearing limitations, all while ensuring contractual requirements are upheld.
Effectively monitor backlogs and incoming workloads.
Professional Qualifications and Experience Required
Experience in customer service and/or customer account management, preferably in the aviation industry.
Ability to create strong interpersonal relationships with customers built on trust, patience, and honesty.
Consistently project a positive and energetic attitude during each and every interaction with customers.
Skillful user of Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
Ability to manage multiple work assignments and meet critical deadlines.
Understand and analyze profit margins based on labor and materials costing aspects.
Comprehend complex operations and procedures.
Strong attention to detail and ability to work in a fast‑paced environment.
Self‑motivated with a data‑results‑driven approach.
Proven creative and problem‑solving ability with solid work ethic.
Demonstrated success in a team environment; proven ability to communicate clearly and effectively with co‑workers and supervisors.
Occasionally work overtime based on department workload and production requirements.
Read and write English fluently.
Preferred
Bachelor's degree (any field).
Experience working in a FAA licensed Part 145 MRO, airline, and/or parts broker.
General knowledge of FAA regulations and guidance.
Experience using the Quantum database is a strong plus.
Prior service in US military branch is a strong plus.
Multilingual in various Spanish and/or Asian languages is a plus.
Location Tempe, Arizona, United States
Other Information Relocation assistance is not offered for this position. Out-of-state candidates will be considered, but with the full understanding that, if selected, relocation costs will be at the expense of the candidate.
Company Profile Harter Aerospace is a global aerospace maintenance, repair, and overhaul (MRO) organization licensed and certified by FAA, EASA, and CAAC that performs inspection, testing, repair, and overhaul services on a variety of aircraft components. The company is a subsidiary of HEICO Corporation, a New York Stock Exchange listed company (NYSE: HEI and HEI.A) with worldwide operations.
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