HomeWell Senior Care, Inc.
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Summary
The intake coordinator accepts referrals from physicians and families, conducts initial interviews, assesses clients’ needs, verifies insurance benefits and authorizations, confirms eligibility for services, coordinates with sales and care management, and documents all client information to ensure a smooth transition to care. Strong communication, organization, attention to detail, problem‑solving, and excellent customer service are essential. Benefits
401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Conducive working atmosphere Education and Experience
Education: High school diploma or equivalent; associate or bachelor’s degree in a related field such as healthcare administration or social work preferred. Experience: One to two years in a healthcare, home health, or administrative setting. Home health knowledge: Direct experience in home health and hospice care is necessary. Key Skills
Communication:
Excellent verbal and written communication skills to interact effectively with clients, families, and referral sources. Customer Service:
Empathy and strong interpersonal skills to ensure a positive experience for clients and families. Organization & Attention to Detail:
Meticulous organization and detail orientation in managing multiple referrals and documentation. Problem‑Solving & Critical Thinking:
Ability to assess situations, identify solutions, and adapt approaches to client needs. Technical Proficiency:
Skilled in Microsoft Office (Word, Excel) and WellSky EHR systems. Medical Terminology:
Knowledge of medical terminology and home care industry is a plus. Healthcare Regulations:
Understanding of health insurance, HIPAA, and other regulations is a plus. Responsibilities
Manage Referrals:
Receive, process, and manage incoming referrals from hospitals, physicians, and families. Conduct Assessments:
Perform initial phone screenings, collect personal information, and evaluate client needs and eligibility; verify demographics, insurance benefits, and authorizations; negotiate rates with payers. Document & Record Keeping:
Accurately record all client details, medical histories, insurance information, and referral results in the agency’s system. Coordinate Care:
Liaise with referral sources, sales, and clinical teams to ensure all necessary documentation is provided for client admissions. Address Client & Family Inquiries:
Serve as point of contact, answering questions and addressing concerns about services and the intake process. Liaise with Care Manager:
Notify the Care Manager of accepted clients and supply necessary information for their seamless transition into home care. Maintain Data Accuracy:
Ensure client records and data entries are accurate, complete, and up to date. Physical and Environmental Demands
Prolonged sitting at a desk while answering phones, entering data, and managing clients’ information. Extensive use of phone, either by handset or headset, for long periods. Computer tasks requiring manual and finger dexterity for repetitive actions over extended periods. Occasional light lifting up to 15 pounds. Close‑range vision to read documents and view information on a computer screen. Position Details
Reports directly to the Operations Manager or Administrator. Classification: Exempt. Position: Part‑time with potential to become full‑time. Compensation: $23 an hour. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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The intake coordinator accepts referrals from physicians and families, conducts initial interviews, assesses clients’ needs, verifies insurance benefits and authorizations, confirms eligibility for services, coordinates with sales and care management, and documents all client information to ensure a smooth transition to care. Strong communication, organization, attention to detail, problem‑solving, and excellent customer service are essential. Benefits
401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Conducive working atmosphere Education and Experience
Education: High school diploma or equivalent; associate or bachelor’s degree in a related field such as healthcare administration or social work preferred. Experience: One to two years in a healthcare, home health, or administrative setting. Home health knowledge: Direct experience in home health and hospice care is necessary. Key Skills
Communication:
Excellent verbal and written communication skills to interact effectively with clients, families, and referral sources. Customer Service:
Empathy and strong interpersonal skills to ensure a positive experience for clients and families. Organization & Attention to Detail:
Meticulous organization and detail orientation in managing multiple referrals and documentation. Problem‑Solving & Critical Thinking:
Ability to assess situations, identify solutions, and adapt approaches to client needs. Technical Proficiency:
Skilled in Microsoft Office (Word, Excel) and WellSky EHR systems. Medical Terminology:
Knowledge of medical terminology and home care industry is a plus. Healthcare Regulations:
Understanding of health insurance, HIPAA, and other regulations is a plus. Responsibilities
Manage Referrals:
Receive, process, and manage incoming referrals from hospitals, physicians, and families. Conduct Assessments:
Perform initial phone screenings, collect personal information, and evaluate client needs and eligibility; verify demographics, insurance benefits, and authorizations; negotiate rates with payers. Document & Record Keeping:
Accurately record all client details, medical histories, insurance information, and referral results in the agency’s system. Coordinate Care:
Liaise with referral sources, sales, and clinical teams to ensure all necessary documentation is provided for client admissions. Address Client & Family Inquiries:
Serve as point of contact, answering questions and addressing concerns about services and the intake process. Liaise with Care Manager:
Notify the Care Manager of accepted clients and supply necessary information for their seamless transition into home care. Maintain Data Accuracy:
Ensure client records and data entries are accurate, complete, and up to date. Physical and Environmental Demands
Prolonged sitting at a desk while answering phones, entering data, and managing clients’ information. Extensive use of phone, either by handset or headset, for long periods. Computer tasks requiring manual and finger dexterity for repetitive actions over extended periods. Occasional light lifting up to 15 pounds. Close‑range vision to read documents and view information on a computer screen. Position Details
Reports directly to the Operations Manager or Administrator. Classification: Exempt. Position: Part‑time with potential to become full‑time. Compensation: $23 an hour. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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