The Social Life
Community Manager - Student Sales Program
The Social Life, Los Angeles, California, United States, 90079
Community Manager - Student Sales Program
Full‑time The Social Life is a custom apparel and lifestyle company focused on delivering premium products to the college market. Through unparalleled innovation in apparel manufacturing, product design, marketing, and e-commerce, TSL is changing the way college students and organizations order custom apparel. The Social Life's state‑of‑the‑art, 10,000 square‑foot headquarters is located in the heart of downtown Los Angeles, and neighbors the likes of BCBG, Guess, Forever 21, and Nasty Gal. Thanks to our talented team of graphic designers, product developers, photographers, national sales coordinators, and many other key personnel, TSL is now a household name on every major college campus in the United States. The youthful, creative, and carefree lifestyle that is embodied in The Social Life brand carries through to our office design, our after‑hours events, and the way individual members of our staff live their lives. Join #TeamTSL today! About the Position The Community Manager will assist in the day‑to‑day management of our student sales program including: recruiting, training, relationship development, and internal order processing. You’ll work directly with TSL’s Campus Representatives to teach them the ropes of sales, marketing, and account management; providing them with tools and resources to grow the TSL brand at their school. You will also oversee and process custom apparel orders that come from your network of Campus Reps. With the help of your Campus Reps you will be responsible for aggressively pursuing the growth of our customer base. The ideal candidate for this position is personable, well spoken, understands how to connect with people, and is ready to contribute creative and innovative ideas on how to further grow the brand and acquire new customers. Key Duties and Responsibilities
Understand the collegiate marketplace Effectively sell our products into the collegiate marketplace Manage custom apparel orders from start to finish Directly manage your team of Campus Reps to maintain existing accounts and acquire new ones Work with Campus Reps to develop individual marketing plans for each campus Develop a mastery of all TSL product styles and offerings Develop a comprehensive understanding of all aspects the custom apparel production process Build strong relationships with Campus Rep and customers Provide an exceptional level of customer service Utilized web‑based applications to efficiently manage a sales pipeline Spearhead and execute business development initiatives Other duties may be assigned in accordance with company needs Qualifications
1+ years of experience in Sales (bonus points for management experience!) Fraternity/Sorority affiliation or comprehensive understanding of Collegiate Greek Culture Excellent interpersonal skills and ability to connect with others Passion for improving efficiencies, processes, and overall customer experience Tech savvy with knowledge of web based applications and CRMs (experience with Salesforce & Asana is a plus!) Comfortable working in a MAC based environment Strong organizational skills and ability to prioritize based on deadlines Must be a self‑starter and able to manage your time to optimize productivity Ability to work in an intense, fast‑paced environment with limited/no mistakes Must be passionate about your work, and take pride in everything you do Working Conditions / Job Environment
Several hours of office computer work daily Frequent phone conversations with Campus Reps and customers Daily collaboration with other team members
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Full‑time The Social Life is a custom apparel and lifestyle company focused on delivering premium products to the college market. Through unparalleled innovation in apparel manufacturing, product design, marketing, and e-commerce, TSL is changing the way college students and organizations order custom apparel. The Social Life's state‑of‑the‑art, 10,000 square‑foot headquarters is located in the heart of downtown Los Angeles, and neighbors the likes of BCBG, Guess, Forever 21, and Nasty Gal. Thanks to our talented team of graphic designers, product developers, photographers, national sales coordinators, and many other key personnel, TSL is now a household name on every major college campus in the United States. The youthful, creative, and carefree lifestyle that is embodied in The Social Life brand carries through to our office design, our after‑hours events, and the way individual members of our staff live their lives. Join #TeamTSL today! About the Position The Community Manager will assist in the day‑to‑day management of our student sales program including: recruiting, training, relationship development, and internal order processing. You’ll work directly with TSL’s Campus Representatives to teach them the ropes of sales, marketing, and account management; providing them with tools and resources to grow the TSL brand at their school. You will also oversee and process custom apparel orders that come from your network of Campus Reps. With the help of your Campus Reps you will be responsible for aggressively pursuing the growth of our customer base. The ideal candidate for this position is personable, well spoken, understands how to connect with people, and is ready to contribute creative and innovative ideas on how to further grow the brand and acquire new customers. Key Duties and Responsibilities
Understand the collegiate marketplace Effectively sell our products into the collegiate marketplace Manage custom apparel orders from start to finish Directly manage your team of Campus Reps to maintain existing accounts and acquire new ones Work with Campus Reps to develop individual marketing plans for each campus Develop a mastery of all TSL product styles and offerings Develop a comprehensive understanding of all aspects the custom apparel production process Build strong relationships with Campus Rep and customers Provide an exceptional level of customer service Utilized web‑based applications to efficiently manage a sales pipeline Spearhead and execute business development initiatives Other duties may be assigned in accordance with company needs Qualifications
1+ years of experience in Sales (bonus points for management experience!) Fraternity/Sorority affiliation or comprehensive understanding of Collegiate Greek Culture Excellent interpersonal skills and ability to connect with others Passion for improving efficiencies, processes, and overall customer experience Tech savvy with knowledge of web based applications and CRMs (experience with Salesforce & Asana is a plus!) Comfortable working in a MAC based environment Strong organizational skills and ability to prioritize based on deadlines Must be a self‑starter and able to manage your time to optimize productivity Ability to work in an intense, fast‑paced environment with limited/no mistakes Must be passionate about your work, and take pride in everything you do Working Conditions / Job Environment
Several hours of office computer work daily Frequent phone conversations with Campus Reps and customers Daily collaboration with other team members
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