Frontline Source Group - Nationwide Staffing & Executive Search
Customer Service Specialist
Frontline Source Group - Nationwide Staffing & Executive Search, Scottsdale, Arizona, us, 85261
Our client is seeking a Customer Service Specialist for a contract‑to‑hire opportunity in Scottsdale, Arizona. The ideal candidate is high‑energy, people‑driven, and passionate about delivering exceptional customer experiences in a fast‑paced, personal‑development‑focused environment.
Company Profile: Professional Services – In business over 20 years.
Responsibilities
Serve as a primary Customer Service Specialist, delivering exceptional customer experience and engagement across programs and events.
Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation.
Build and maintain strong, long‑term customer relationships through consistent check‑ins and accountability support.
Engage customers through social media and internal platforms to strengthen community, momentum, and connection.
Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options.
Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions.
Provide administrative and operational support to ensure seamless execution of customer‑facing activities.
Qualifications
2+ years of experience in a Customer Service Specialist, Customer Support, Customer Success, or client‑facing role.
Experience supporting live events, programs, or customer communities preferred.
Strong communication skills with a warm, confident, and professional presence.
High comfort level learning systems, databases, and internal processes.
Benefits
Paid time off and paid holidays.
Medical, Dental, Vision coverage.
Career growth and advancement opportunities.
Ongoing personal and professional development programs.
High‑energy, people‑centered work environment.
Employment Type: Contract‑to‑Hire (Full‑time)
Seniority Level: Associate
Job Function: Customer Service
Industries: Professional Services, Professional Training and Coaching
#J-18808-Ljbffr
Company Profile: Professional Services – In business over 20 years.
Responsibilities
Serve as a primary Customer Service Specialist, delivering exceptional customer experience and engagement across programs and events.
Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation.
Build and maintain strong, long‑term customer relationships through consistent check‑ins and accountability support.
Engage customers through social media and internal platforms to strengthen community, momentum, and connection.
Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options.
Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions.
Provide administrative and operational support to ensure seamless execution of customer‑facing activities.
Qualifications
2+ years of experience in a Customer Service Specialist, Customer Support, Customer Success, or client‑facing role.
Experience supporting live events, programs, or customer communities preferred.
Strong communication skills with a warm, confident, and professional presence.
High comfort level learning systems, databases, and internal processes.
Benefits
Paid time off and paid holidays.
Medical, Dental, Vision coverage.
Career growth and advancement opportunities.
Ongoing personal and professional development programs.
High‑energy, people‑centered work environment.
Employment Type: Contract‑to‑Hire (Full‑time)
Seniority Level: Associate
Job Function: Customer Service
Industries: Professional Services, Professional Training and Coaching
#J-18808-Ljbffr