AAA Washington
Sr Manager, PM Operations and IT Delivery – Adobe and Microsoft
Join to apply for the Sr Manager, PM Operations and IT Delivery – Adobe and Microsoft role at AAA Washington.
About AAA Washington At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply.
Why You’ll Love Working Here
Meaningful work with real impact
Competitive pay and comprehensive benefits
Opportunities for growth, learning, and career development
A collaborative, respectful, and inclusive culture
Hybrid work opportunities
Position Summary The Senior Manager, PMO is responsible for high‑quality project execution, effective stakeholder engagement, and alignment between outcomes and AAA Washington’s strategic goals. This role leads and supports the team responsible for project and program management by delivering high‑quality service, operational excellence, and consistent results. The position is ideal for someone who thrives in a dynamic, analytical environment and takes ownership of outcomes.
Core Responsibilities
Lead the IT PMO, establishing and maintaining standards, methodologies, processes, and tools to support consistent delivery of IT initiatives.
Manage project intake, prioritization, resource planning, and portfolio performance in alignment with organizational strategy.
Ensure governance across all technology projects, including risk management, scope control, schedule performance, and budget adherence.
Collaborate with business stakeholders, engineering teams, and leadership to ensure delivery outcomes support strategic plans and operational goals.
Recruit, train, coach, develop, evaluate, and manage assigned employees.
Ensure cost‑effective delivery and responsible stewardship of organizational investments in technology—including Salesforce or Microsoft and Adobe solutions.
Supervisory Responsibilities
Provide leadership for PMO staff including hiring, onboarding, training, professional development, coaching, performance management, and discipline.
Manage team workload planning, quality assurance, process improvements, and delivery outcomes.
Ensure a high level of customer service and operational excellence by maintaining standards and resolving issues quickly and effectively.
Develop people, improve processes, reduce costs, monitor quality, deliver results against established objectives, and ensure a high level of service to internal and external customers.
Customer / Stakeholder Support
Lead teams of project managers, program managers, delivery leads, analysts, and coordinators supporting enterprise IT programs.
Respond to inquiries professionally and resolve issues with accountability and empathy.
Escalate complex issues appropriately while maintaining ownership.
Follow established processes while identifying opportunities for improvement.
Maintain accurate documentation and records.
Partner with team members and leaders to support department goals.
Contribute to key performance metrics, service levels, and operational plans.
Culture and Values
Ensure team engagement, collaboration, and professional growth; foster a positive team culture consistent with AAA Washington’s values.
Foster a respectful, collaborative, and inclusive work environment.
What Success Looks Like
Consistent delivery of accurate, high‑quality work.
Positive feedback from customers and internal partners.
Strong performance against KPIs and service expectations.
Effective collaboration and communication.
Demonstrated reliability, accountability, and professionalism.
Minimum Qualifications
Bachelor’s degree in information technology, Business Administration, or related field—or equivalent experience.
8+ years of experience in IT project or program management.
4+ years of experience managing teams or leading a PMO, delivery function, or similar operational group.
Direct experience delivering technology solutions that include Salesforce or Microsoft and Adobe or other enterprise CRM platforms.
Preferred Qualifications
Experience delivering or supporting Salesforce or Microsoft and Adobe-based capabilities (e.g., Sales Cloud, Service Cloud, Experience Cloud, or custom org enhancements).
Experience in a member‑based, customer‑centric organization or similarly complex enterprise.
Background supporting delivery for systems such as CRM, digital self‑service, business automation, data platforms, ERP, or customer service systems.
Experience with cloud‑based technologies, system integrations, and enterprise modernization.
Knowledge, Skills, and Abilities
Strong understanding of Salesforce or Microsoft and Adobe capabilities, data structures, workflows, and how CRM functionality supports business processes.
Knowledge of project and program management governance, delivery practices, and portfolio oversight.
Ability to collaborate effectively with stakeholders to translate Salesforce or Microsoft and Adobe and other platform needs into actionable project plans.
Strong leadership, communication, and interpersonal skills across diverse audiences.
Expertise in performance measurement, budgeting, forecasting, and resource planning.
Ability to lead teams through change while maintaining a member‑first delivery mindset.
Demonstrated ability to deliver high‑quality, reliable IT solutions that support business and member‑facing operations.
Compensation, Work Location, and Benefits Location : Bellevue, WA (Hybrid)
Pay Range : $137,598-$165,036
Employment Type : Full‑Time
We offer a competitive total rewards package, which may include:
Medical, dental, and vision coverage
Paid time off and paid holidays
Retirement plan with employer match
Life and disability insurance
Flexible spending accounts
Professional development and training
Wellness and employee assistance programs
AAA Premier RV Membership for members of your household
Work Environment and Physical Requirements
Hybrid work
Standard office or operational environment
Ability to remain seated or active for extended periods, as required
Regular use of computer, phone, and office or operational equipment
Additional Information
Equipment Used: Computer, phone, various virtual technologies and programs, other office equipment.
Travel: Rarely travel
Equal Employment Opportunity Statement AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodations to individuals with disabilities and ensuring an inclusive hiring process.
#J-18808-Ljbffr
About AAA Washington At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply.
Why You’ll Love Working Here
Meaningful work with real impact
Competitive pay and comprehensive benefits
Opportunities for growth, learning, and career development
A collaborative, respectful, and inclusive culture
Hybrid work opportunities
Position Summary The Senior Manager, PMO is responsible for high‑quality project execution, effective stakeholder engagement, and alignment between outcomes and AAA Washington’s strategic goals. This role leads and supports the team responsible for project and program management by delivering high‑quality service, operational excellence, and consistent results. The position is ideal for someone who thrives in a dynamic, analytical environment and takes ownership of outcomes.
Core Responsibilities
Lead the IT PMO, establishing and maintaining standards, methodologies, processes, and tools to support consistent delivery of IT initiatives.
Manage project intake, prioritization, resource planning, and portfolio performance in alignment with organizational strategy.
Ensure governance across all technology projects, including risk management, scope control, schedule performance, and budget adherence.
Collaborate with business stakeholders, engineering teams, and leadership to ensure delivery outcomes support strategic plans and operational goals.
Recruit, train, coach, develop, evaluate, and manage assigned employees.
Ensure cost‑effective delivery and responsible stewardship of organizational investments in technology—including Salesforce or Microsoft and Adobe solutions.
Supervisory Responsibilities
Provide leadership for PMO staff including hiring, onboarding, training, professional development, coaching, performance management, and discipline.
Manage team workload planning, quality assurance, process improvements, and delivery outcomes.
Ensure a high level of customer service and operational excellence by maintaining standards and resolving issues quickly and effectively.
Develop people, improve processes, reduce costs, monitor quality, deliver results against established objectives, and ensure a high level of service to internal and external customers.
Customer / Stakeholder Support
Lead teams of project managers, program managers, delivery leads, analysts, and coordinators supporting enterprise IT programs.
Respond to inquiries professionally and resolve issues with accountability and empathy.
Escalate complex issues appropriately while maintaining ownership.
Follow established processes while identifying opportunities for improvement.
Maintain accurate documentation and records.
Partner with team members and leaders to support department goals.
Contribute to key performance metrics, service levels, and operational plans.
Culture and Values
Ensure team engagement, collaboration, and professional growth; foster a positive team culture consistent with AAA Washington’s values.
Foster a respectful, collaborative, and inclusive work environment.
What Success Looks Like
Consistent delivery of accurate, high‑quality work.
Positive feedback from customers and internal partners.
Strong performance against KPIs and service expectations.
Effective collaboration and communication.
Demonstrated reliability, accountability, and professionalism.
Minimum Qualifications
Bachelor’s degree in information technology, Business Administration, or related field—or equivalent experience.
8+ years of experience in IT project or program management.
4+ years of experience managing teams or leading a PMO, delivery function, or similar operational group.
Direct experience delivering technology solutions that include Salesforce or Microsoft and Adobe or other enterprise CRM platforms.
Preferred Qualifications
Experience delivering or supporting Salesforce or Microsoft and Adobe-based capabilities (e.g., Sales Cloud, Service Cloud, Experience Cloud, or custom org enhancements).
Experience in a member‑based, customer‑centric organization or similarly complex enterprise.
Background supporting delivery for systems such as CRM, digital self‑service, business automation, data platforms, ERP, or customer service systems.
Experience with cloud‑based technologies, system integrations, and enterprise modernization.
Knowledge, Skills, and Abilities
Strong understanding of Salesforce or Microsoft and Adobe capabilities, data structures, workflows, and how CRM functionality supports business processes.
Knowledge of project and program management governance, delivery practices, and portfolio oversight.
Ability to collaborate effectively with stakeholders to translate Salesforce or Microsoft and Adobe and other platform needs into actionable project plans.
Strong leadership, communication, and interpersonal skills across diverse audiences.
Expertise in performance measurement, budgeting, forecasting, and resource planning.
Ability to lead teams through change while maintaining a member‑first delivery mindset.
Demonstrated ability to deliver high‑quality, reliable IT solutions that support business and member‑facing operations.
Compensation, Work Location, and Benefits Location : Bellevue, WA (Hybrid)
Pay Range : $137,598-$165,036
Employment Type : Full‑Time
We offer a competitive total rewards package, which may include:
Medical, dental, and vision coverage
Paid time off and paid holidays
Retirement plan with employer match
Life and disability insurance
Flexible spending accounts
Professional development and training
Wellness and employee assistance programs
AAA Premier RV Membership for members of your household
Work Environment and Physical Requirements
Hybrid work
Standard office or operational environment
Ability to remain seated or active for extended periods, as required
Regular use of computer, phone, and office or operational equipment
Additional Information
Equipment Used: Computer, phone, various virtual technologies and programs, other office equipment.
Travel: Rarely travel
Equal Employment Opportunity Statement AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodations to individuals with disabilities and ensuring an inclusive hiring process.
#J-18808-Ljbffr