TotalCare
The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.
Job Description The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.
Responsibilities
Book patient appointments and process walk-ins
Confirm patient appointments for next clinic day
Process patients' paperwork, ensuring all fields and data is obtained
Copy/scan patient insurance card & driver's License into database
Verify patients' current insurance, obtain benefits and eligibility
Scan patient information into eClinicalWorks
Interact with patients regarding collection of funds for both current and past due amounts
Balance cash drawer daily
Responsible for maintaining cleanliness and presentation of the Office Lobby
Responsible for organization and presentation of Front Desk area
Requirements
Must be able to read, write and speak English
Must be computer literate; experience with EMR (Electronic Health Records) is preferred
Must have excellent communication & customer service skills
Ability to work in a fast-paced environment
Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch or other sources)
Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
Ability to multi-task and to change course of action or tasks as needed
Excellent customer service and verbal communication skills
Ability to handle pressure from patients, office staff and providers
Health insurance
Vision insurance
401(k) with employer match
Paid time off (PTO)
Schedule
Full Time
12 hour shift
Day and Night shifts available
Education & Certifications
Minimum of 1 year Front Desk Specialist experience in Family Practice or Urgent Care Clinic
Possess Time Management abilities
General office skills required (ability to type, use calculator and other office equipment)
Must have a positive and professional attitude
Must be self-directed, exhibit team member attributes and have "customer-first" skills
Extensive Knowledge and understanding of the following are required: Insurance benefits and verification processes, Patient balance collection processes, HIPAA, Texas Patient Privacy Laws
Required Experience Medical Front Office: 0 – 1 year
Reports To Office / HR Manager, Clinical Director, Medical Doctor
Supervisory Responsibility None
Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Sedentary and usual office working conditions with little, if any, physical exertion or hazard; this job involves no greater exposure to blood, bodily fluids or tissues than would be encountered by a visitor; the normal work routine involves no exposure to blood, bodily fluids or tissues. Must be able to sit for 8 to 10 hours daily. Minimal lifting (up to 20 lbs.) Minimal bending.
While performing the duties of this job, the employee is occasionally exposed sickly patients who are checking in for medical services. The noise level in the work environment is usually quiet to moderate, depending on patient flow.
This job description is intended to convey information essential to understanding the scope of the ER Front Desk Receptionist position and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Job Category: ER Front Desk ReceptionistJob Type: Full TimeJob Location: Sachse
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Ready to Apply? Join our team and make a difference in healthcare. We're excited to hear from you!
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Job Description The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.
Responsibilities
Book patient appointments and process walk-ins
Confirm patient appointments for next clinic day
Process patients' paperwork, ensuring all fields and data is obtained
Copy/scan patient insurance card & driver's License into database
Verify patients' current insurance, obtain benefits and eligibility
Scan patient information into eClinicalWorks
Interact with patients regarding collection of funds for both current and past due amounts
Balance cash drawer daily
Responsible for maintaining cleanliness and presentation of the Office Lobby
Responsible for organization and presentation of Front Desk area
Requirements
Must be able to read, write and speak English
Must be computer literate; experience with EMR (Electronic Health Records) is preferred
Must have excellent communication & customer service skills
Ability to work in a fast-paced environment
Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch or other sources)
Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
Ability to multi-task and to change course of action or tasks as needed
Excellent customer service and verbal communication skills
Ability to handle pressure from patients, office staff and providers
Health insurance
Vision insurance
401(k) with employer match
Paid time off (PTO)
Schedule
Full Time
12 hour shift
Day and Night shifts available
Education & Certifications
Minimum of 1 year Front Desk Specialist experience in Family Practice or Urgent Care Clinic
Possess Time Management abilities
General office skills required (ability to type, use calculator and other office equipment)
Must have a positive and professional attitude
Must be self-directed, exhibit team member attributes and have "customer-first" skills
Extensive Knowledge and understanding of the following are required: Insurance benefits and verification processes, Patient balance collection processes, HIPAA, Texas Patient Privacy Laws
Required Experience Medical Front Office: 0 – 1 year
Reports To Office / HR Manager, Clinical Director, Medical Doctor
Supervisory Responsibility None
Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Sedentary and usual office working conditions with little, if any, physical exertion or hazard; this job involves no greater exposure to blood, bodily fluids or tissues than would be encountered by a visitor; the normal work routine involves no exposure to blood, bodily fluids or tissues. Must be able to sit for 8 to 10 hours daily. Minimal lifting (up to 20 lbs.) Minimal bending.
While performing the duties of this job, the employee is occasionally exposed sickly patients who are checking in for medical services. The noise level in the work environment is usually quiet to moderate, depending on patient flow.
This job description is intended to convey information essential to understanding the scope of the ER Front Desk Receptionist position and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Job Category: ER Front Desk ReceptionistJob Type: Full TimeJob Location: Sachse
Ready to Join?
Ready to Apply? Join our team and make a difference in healthcare. We're excited to hear from you!
#J-18808-Ljbffr