Marsveterinary
Hospital Manager – Overview
VCA St Clair Shores proudly serves the St Clair Shores community and surrounding areas. We offer general practice services, utilizing state of the art equipment and highly experienced doctors, technicians and client service representatives. We are seeking an experienced professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. Skills and Qualifications
2 to 3 years of customer service in the veterinary field, supervisory, HR, and financial budget management experience. Knowledge of sales and marketing techniques. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. The ability to make decisions, delegate responsibility and achieve results with hospital team members. Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. Respect for and willingness to work with clients and their pets. Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team. Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis. Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. Supervise the administration and case review of client medical complaints. Positively represent the hospital and VCA in the professional community and to the general public. Benefits
We offer competitive compensation and great benefits for eligible employees, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Application Notice
Current VCA associates must apply through our internal career site. Please log into Workday, click on the Jobs Hub app, or search for Browse Jobs. Equal Employment Opportunity
We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at
https://www.vcacareers.com .
#J-18808-Ljbffr
VCA St Clair Shores proudly serves the St Clair Shores community and surrounding areas. We offer general practice services, utilizing state of the art equipment and highly experienced doctors, technicians and client service representatives. We are seeking an experienced professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. Skills and Qualifications
2 to 3 years of customer service in the veterinary field, supervisory, HR, and financial budget management experience. Knowledge of sales and marketing techniques. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. The ability to make decisions, delegate responsibility and achieve results with hospital team members. Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. Respect for and willingness to work with clients and their pets. Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team. Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis. Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. Supervise the administration and case review of client medical complaints. Positively represent the hospital and VCA in the professional community and to the general public. Benefits
We offer competitive compensation and great benefits for eligible employees, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Application Notice
Current VCA associates must apply through our internal career site. Please log into Workday, click on the Jobs Hub app, or search for Browse Jobs. Equal Employment Opportunity
We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at
https://www.vcacareers.com .
#J-18808-Ljbffr