Buffalo Lodging Associates, LLC
Hotel Front Office Supervisor - Holiday Inn Express Hotel & Suites
Buffalo Lodging Associates, LLC, Orlando, Florida, us, 32885
Hotel Front Office Supervisor - Holiday Inn Express Hotel & Suites
Job Category : Guest Srv & Front Desk
Requisition Number : HOTEL003182
Apply now
Posted : January 6, 2026
Full-Time
On-site
Locations Showing 1 location
Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard Orlando, FL 32819 We are currently looking for a Front Office Supervisor to join our Team! Our Holiday Inn Express & Suites Nearest Universal Orlando, where we’re committed to providing a clean and safe environment for everyone. Our hotel has 184 rooms, including some suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universal’s Islands of Adventure™ and Universal CityWalk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer. The Holiday Inn Express Hotel is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.
The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team.
Responsibilities include:
Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
Front Desk Duties:
Greeting guests, complete the check‑in/ check‑out procedure through the Property management system while obtaining and storing pertinent information.
Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.
Rate of Pay: $18.75 per hour.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
IHG Hotel Brand experience is required.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
Long‑Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : HOTEL003182
Apply now
Posted : January 6, 2026
Full-Time
On-site
Locations Showing 1 location
Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard Orlando, FL 32819 We are currently looking for a Front Office Supervisor to join our Team! Our Holiday Inn Express & Suites Nearest Universal Orlando, where we’re committed to providing a clean and safe environment for everyone. Our hotel has 184 rooms, including some suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universal’s Islands of Adventure™ and Universal CityWalk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer. The Holiday Inn Express Hotel is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.
The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team.
Responsibilities include:
Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
Front Desk Duties:
Greeting guests, complete the check‑in/ check‑out procedure through the Property management system while obtaining and storing pertinent information.
Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.
Rate of Pay: $18.75 per hour.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
IHG Hotel Brand experience is required.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
Long‑Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr