Planet Home Lending, LLC
Bilingual Customer Service Representative
Planet Home Lending, LLC, Irving, Texas, United States, 75084
Senior Corporate Recruiter - Planet Home Lending, LLC
Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.
Job Summary The primary purpose of the
Customer Service Representative I - Bilingual
is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer’s preferred language.
Work Schedule:
Monday - Friday 9:30 a.m. - 6:00 p.m. with 1 Saturday per month required; work from home Monday & Friday
Essential Duties and Responsibilities
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.
Position Requirements Education
High school diploma or equivalent required
Experience
General call center experience required
Experience with loan servicing a plus
Experience using specified second language in a professional capacity is preferred. Language testing may be required.
Functional/Technical Skills
Effective verbal and written communication skills in both English and specified second language.
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Working knowledge of Microsoft Windows applications
Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Seniority level Associate
Employment type Full-time
Job function Customer Service
#J-18808-Ljbffr
Job Summary The primary purpose of the
Customer Service Representative I - Bilingual
is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer’s preferred language.
Work Schedule:
Monday - Friday 9:30 a.m. - 6:00 p.m. with 1 Saturday per month required; work from home Monday & Friday
Essential Duties and Responsibilities
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.
Position Requirements Education
High school diploma or equivalent required
Experience
General call center experience required
Experience with loan servicing a plus
Experience using specified second language in a professional capacity is preferred. Language testing may be required.
Functional/Technical Skills
Effective verbal and written communication skills in both English and specified second language.
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Working knowledge of Microsoft Windows applications
Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Seniority level Associate
Employment type Full-time
Job function Customer Service
#J-18808-Ljbffr