IT Help Desk Manager

* Effective team leadership and coaching abilities* Strong decision-making and prioritization skills* Clear, professional written and verbal communication* A service-oriented mindset with strong conflict-resolution abilities* High attention to detail and consistent follow-through* US Citizenship per sponsor funding requirements* Experience with Microsoft 365 administration* Experience with virtual desktop environments (VDI)* Expertise in endpoint automation, deployment, and configuration technologies* Experience managing and prioritizing help desk ticket systems* Ability to create clear documentation for processes and procedures* Excellent time-management and organizational skills* Strong customer service orientation; proven ability to resolve incidents effectively- Bachelor’s degree from an accredited institution (Information Systems preferred) **and** at least **5 years** of experience supporting Windows, macOS, and Linux endpoints *OR in lieu of a degree:* at least **7 years** of equivalent experience* Experience managing help desk operations or service desks* Experience in customer relationship management (CRM or service-excellence initiatives)* Prior work experience in higher education* Experience managing support teams, workflows, and performance metrics* US Citizenship per sponsor funding requirements* Employment is contingent upon a successful completion of a background check.* This position will need to perform physical tasks occasionally such as moving or lifting boxes or equipment up to 35 lbs.- A cover letter detailing your career interests and how you meet DRI’s qualification requirements for the position;Welcome to the Desert Research Institute (DRI), we are excited to see your interest in our research, administrative, and staff positions. This unique entrepreneurial setting enables innovative, and results driven individuals to accomplish world renowned achievements.Since 1959, DRI has stood at the forefront of understanding Earth's complex environmental systems, promoting preservation of diverse ecosystems, advancing responsible natural resource management, and improving human health and welfare throughout Nevada and around the world. Research at DRI calls on the expertise and methods of multiple scientific disciplines. More than 400 highly-skilled scientists, engineers, technicians, students and staff on two main campuses in Reno and Las Vegas, Nevada, are collaboratively focused on understanding and answering critical questions about water quality and availability, air quality, sustainability of desert lands, life in extreme environments, and more. DRI ranks high in research and development expenditures in environmental sciences.DRI is an equal opportunity employer, and all qualified applicants will receive consideration for employment free of discrimination without regard to race, color, religion, sex, national origin, citizenship, age (40 or older), disability, genetic information, veteran status, or any other characteristic protected by law. DRI employs only U.S. citizens and persons lawfully authorized to work in the United States. Additionally, we comply with all applicable state laws and DRI takes measures consistent with Title IX to ensure the safety and wellbeing of its students, faculty and staff.Jennifer SchultzTitle IX Coordinator/Director of Human Resources2215 Raggio ParkwayReno, NV 89512(775) 673-7317jennifer.schultz@dri.eduInformation pertaining to the Institute's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the Institute will respond can be found .If you need any accommodations to complete an application, please contact Human Resources at jobs@dri.edu or (775) 673-7431.Information regarding security, personal safety, fire safety, and crime statistics can be found at .NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security.

As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at .Job postings are specific to the Nevada System of Higher Education.The Desert Research Institute does not discriminate on the basis of sex in any education program or activity that it operates.

Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106).

The Institute’s commitment to nondiscrimination in its education programs and activities extends to applicants for employment.

Inquiries concerning the application of these provisions may be referred to:

Jennifer Schultz, Title IX Coordinator, Desert Research Institute, 2215 Raggio Parkway, Northern Nevada Science Building, Room 112, Reno, NV 89512, Telephone: (775) 673-7317; Email: jennifer.schultz@dri.edu; to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both. #J-18808-Ljbffr