State of Washington
Medicare Training Coordinator (CURRICULUM DESIGNER)
State of Washington, Tumwater, Washington, us, 98511
This recruitment will remain open until February 5, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
Make a Difference: Protect Consumers & Join Our Dynamic Team!
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the
Medicare Training Coordinator (Curriculum Designer)
position. This role is within the Consumer Protection Division and is based out of our Tumwater Office. We are an employer of choice! Here’s why:
Meaningful work : Ensure a healthy insurance market & protect Washington consumers. Impactful career : Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion : OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position
At the
Washington State Office of the Insurance Commissioner (OIC) , we protect consumers, the public interest, and our state’s economy through fair and efficient regulation of the insurance industry. Within OIC, the
Statewide Health Insurance Benefits Advisors (SHIBA)
program empowers Medicare beneficiaries by providing free, unbiased counseling and education. The
Health Insurance Advisor 1 (Medicare Training Coordinator – Curriculum Designer)
plays a critical role in this mission by designing, building, and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high-quality Medicare counseling and community education. This role is ideal for candidates with a background in curriculum design, instructional development, adult learning, or training coordination who want their work to have a meaningful public impact. In this position, you will function as the program’s curriculum designer and learning pathway owner, translating complex Medicare policy into structured, accessible, and engaging training experiences for adult volunteers across Washington State. This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisors 1 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $5,137 - $6,906. Benefits & Perks
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: https://www.insurance.wa.gov The duties of the position include but are not limited to:
Curriculum Design and Instructional Development
Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries. Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement. Create and update web-based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA “path to certification.” Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics. Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement. Adapt curriculum and instructional materials to support online and self-paced learning environments. Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook. Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers. Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training. Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database. Learning Pathways, Certification, and Competency Management
Own and maintain the SHIBA volunteer “path to certification,” ensuring a logical, progressive learning sequence and clear competency expectations. Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance. Design, coordinate, and maintain certification assessments, including exams and evaluation tools. Track volunteer completion of coursework, certification milestones, and continuing education requirements. Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership. Ensure training and certification processes support consistent, high-quality volunteer performance statewide. Collaboration and Continuous Improvement
Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with program needs and operational realities. Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation. Participate in professional development, peer learning, and training related to curriculum design, instructional methods, and adult education. Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods, as needed. To read more about this position and view all duties, click here to request a position description. Required Qualifications
Six (6) years’ full-time equivalent professional experience* in instructional design and curriculum development for adult learners, including demonstrated proficiency in creating clear, engaging training content such as presentations, webinars, videos, visual aids, and e-modules. Academic Degree Equivalency
Associate’s Degree: 2 years of experience Bachelor’s Degree: 4 years of experience Master’s Degree: 5 years of experience *A degree in graphic design, local media, health care management or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Required Knowledge, Skills and Abilities
Basic skills in authoring tools, including Canva, Articulate 360, and Adobe Acrobat. Intermediate skill level with Microsoft Office Suite-Word, Power Point, Outlook. Basic Excel skill level. Experience effectively facilitating meetings or designing training for
at least one
virtual platform (e.g., Zoom, Teams, Skype). Preferred/Desired Qualifications
Demonstrated contributions to building a high-performing team of professional colleagues. Experience developing partnerships with diverse communities. Demonstrated experience managing projects, contracts and/or instructional design. Demonstrated experience working independently, prioritizing work, and meeting multiple conflicting deadlines, including by seeking guidance from leadership. Advanced-level skills utilizing Microsoft Word, PowerPoint. Intermediate Excel skill level. Ready to join us?
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA1_2025-00057 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. Contact us : For inquiries about this position, please contact us at recruitment@oic.wa.gov.
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Medicare Training Coordinator (Curriculum Designer)
position. This role is within the Consumer Protection Division and is based out of our Tumwater Office. We are an employer of choice! Here’s why:
Meaningful work : Ensure a healthy insurance market & protect Washington consumers. Impactful career : Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion : OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position
At the
Washington State Office of the Insurance Commissioner (OIC) , we protect consumers, the public interest, and our state’s economy through fair and efficient regulation of the insurance industry. Within OIC, the
Statewide Health Insurance Benefits Advisors (SHIBA)
program empowers Medicare beneficiaries by providing free, unbiased counseling and education. The
Health Insurance Advisor 1 (Medicare Training Coordinator – Curriculum Designer)
plays a critical role in this mission by designing, building, and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high-quality Medicare counseling and community education. This role is ideal for candidates with a background in curriculum design, instructional development, adult learning, or training coordination who want their work to have a meaningful public impact. In this position, you will function as the program’s curriculum designer and learning pathway owner, translating complex Medicare policy into structured, accessible, and engaging training experiences for adult volunteers across Washington State. This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisors 1 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $5,137 - $6,906. Benefits & Perks
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: https://www.insurance.wa.gov The duties of the position include but are not limited to:
Curriculum Design and Instructional Development
Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries. Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement. Create and update web-based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA “path to certification.” Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics. Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement. Adapt curriculum and instructional materials to support online and self-paced learning environments. Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook. Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers. Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training. Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database. Learning Pathways, Certification, and Competency Management
Own and maintain the SHIBA volunteer “path to certification,” ensuring a logical, progressive learning sequence and clear competency expectations. Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance. Design, coordinate, and maintain certification assessments, including exams and evaluation tools. Track volunteer completion of coursework, certification milestones, and continuing education requirements. Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership. Ensure training and certification processes support consistent, high-quality volunteer performance statewide. Collaboration and Continuous Improvement
Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with program needs and operational realities. Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation. Participate in professional development, peer learning, and training related to curriculum design, instructional methods, and adult education. Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods, as needed. To read more about this position and view all duties, click here to request a position description. Required Qualifications
Six (6) years’ full-time equivalent professional experience* in instructional design and curriculum development for adult learners, including demonstrated proficiency in creating clear, engaging training content such as presentations, webinars, videos, visual aids, and e-modules. Academic Degree Equivalency
Associate’s Degree: 2 years of experience Bachelor’s Degree: 4 years of experience Master’s Degree: 5 years of experience *A degree in graphic design, local media, health care management or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Required Knowledge, Skills and Abilities
Basic skills in authoring tools, including Canva, Articulate 360, and Adobe Acrobat. Intermediate skill level with Microsoft Office Suite-Word, Power Point, Outlook. Basic Excel skill level. Experience effectively facilitating meetings or designing training for
at least one
virtual platform (e.g., Zoom, Teams, Skype). Preferred/Desired Qualifications
Demonstrated contributions to building a high-performing team of professional colleagues. Experience developing partnerships with diverse communities. Demonstrated experience managing projects, contracts and/or instructional design. Demonstrated experience working independently, prioritizing work, and meeting multiple conflicting deadlines, including by seeking guidance from leadership. Advanced-level skills utilizing Microsoft Word, PowerPoint. Intermediate Excel skill level. Ready to join us?
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA1_2025-00057 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. Contact us : For inquiries about this position, please contact us at recruitment@oic.wa.gov.
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