Washington State Office of the Insurance Commissioner
Medicare Training Coordinator (CURRICULUM DESIGNER)
Washington State Office of the Insurance Commissioner, Olympia, Washington, United States, 98502
Medicare Training Coordinator (Curriculum Designer)
Washington State Office of the Insurance Commissioner
This position is within the Consumer Protection Division and is based out of our Tumwater Office. The Health Insurance Advisor 1 (Medicare Training Coordinator – Curriculum Designer) plays a critical role in designing, building, and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high‑quality Medicare counseling and community education.
Overview In this role you will function as the program’s curriculum designer and learning pathway owner, translating complex Medicare policy into structured, accessible, and engaging training experiences for adult volunteers across Washington State.
Recruitment will remain open until February 5, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
Benefits & Perks
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and more!
Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
Wellness programs: Invest in your well‑being with on‑site resources and initiatives.
Work‑life balance: Flexible schedules with telework opportunities.
Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
Free parking (Tumwater) & public transportation pass (Thurston County): Save on commuting costs.
Additional benefits available at
https://www.insurance.wa.gov .
Duties Curriculum Design and Instructional Development
Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries.
Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement.
Create and update web‑based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA “path to certification.”
Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics.
Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement.
Adapt curriculum and instructional materials to support online and self‑paced learning environments.
Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook.
Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers.
Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training.
Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database.
Learning Pathways, Certification, and Competency Management
Own and maintain the SHIBA volunteer “path to certification,” ensuring a logical, progressive learning sequence and clear competency expectations.
Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance.
Design, coordinate, and maintain certification assessments, including exams and evaluation tools.
Track volunteer completion of coursework, certification milestones, and continuing education requirements.
Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership.
Ensure training and certification processes support consistent, high‑quality volunteer performance statewide.
Collaboration and Continuous Improvement
Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with program needs and operational realities.
Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation.
Participate in professional development, peer learning, and training related to curriculum design, instructional methods, and adult education.
Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods, as needed.
Qualifications Required Qualifications
Six (6) years’ full‑time equivalent professional experience in instructional design and curriculum development for adult learners, demonstrating proficiency in creating clear, engaging training content such as presentations, webinars, videos, visual aids, and e‑modules.
Academic degree equivalent per Washington State criteria.
A degree in graphic design, local media, health care management, or a related field from an accredited institution, or a foreign degree with credential evaluation, may be substituted for relevant experience.
Required Knowledge, Skills, and Abilities
Basic skills in authoring tools (Canva, Articulate 360, Adobe Acrobat).
Intermediate skill level with Microsoft Office Suite (Word, PowerPoint, Outlook).
Basic Excel skill level.
Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, Skype).
Preferred/Desired Qualifications
Demonstrated contributions to building a high‑performing team of professional colleagues.
Experience developing partnerships with diverse communities.
Demonstrated experience managing projects, contracts, or instructional design.
Experience working independently, prioritizing work, and meeting multiple conflicting deadlines.
Advanced-level skills using Microsoft Word, PowerPoint.
Intermediate Excel skill level.
Supplemental Information
This position is represented by the Washington Federation of State Employees (WFSE).
Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
State law prohibits employees of the OIC from having any interest in an insurance company other than as a policyholder.
A background check will be conducted prior to a new hire; information from the check will be considered in determining suitability for the position.
If claiming veteran status, please send DD‑214 to
recruitment@oic.wa.gov
with subject line HIA1_2025‑00057.
The Office of Insurance Commissioner is an equal‑opportunity employer. Persons requiring reasonable accommodation or alternative format may contact the recruitment team at
Recruitment@oic.wa.gov . Those with hearing impairment may contact Washington Relay Service at 1‑800‑676‑3777 or www.washingtonrelay.com.
Technical difficulties with application? Call toll‑free at (855) 524‑5627.
For inquiries about this position, contact
recruitment@oic.wa.gov .
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Human Resources
Industry: Government Administration
#J-18808-Ljbffr
This position is within the Consumer Protection Division and is based out of our Tumwater Office. The Health Insurance Advisor 1 (Medicare Training Coordinator – Curriculum Designer) plays a critical role in designing, building, and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high‑quality Medicare counseling and community education.
Overview In this role you will function as the program’s curriculum designer and learning pathway owner, translating complex Medicare policy into structured, accessible, and engaging training experiences for adult volunteers across Washington State.
Recruitment will remain open until February 5, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
Benefits & Perks
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and more!
Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
Wellness programs: Invest in your well‑being with on‑site resources and initiatives.
Work‑life balance: Flexible schedules with telework opportunities.
Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
Free parking (Tumwater) & public transportation pass (Thurston County): Save on commuting costs.
Additional benefits available at
https://www.insurance.wa.gov .
Duties Curriculum Design and Instructional Development
Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries.
Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement.
Create and update web‑based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA “path to certification.”
Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics.
Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement.
Adapt curriculum and instructional materials to support online and self‑paced learning environments.
Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook.
Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers.
Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training.
Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database.
Learning Pathways, Certification, and Competency Management
Own and maintain the SHIBA volunteer “path to certification,” ensuring a logical, progressive learning sequence and clear competency expectations.
Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance.
Design, coordinate, and maintain certification assessments, including exams and evaluation tools.
Track volunteer completion of coursework, certification milestones, and continuing education requirements.
Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership.
Ensure training and certification processes support consistent, high‑quality volunteer performance statewide.
Collaboration and Continuous Improvement
Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with program needs and operational realities.
Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation.
Participate in professional development, peer learning, and training related to curriculum design, instructional methods, and adult education.
Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods, as needed.
Qualifications Required Qualifications
Six (6) years’ full‑time equivalent professional experience in instructional design and curriculum development for adult learners, demonstrating proficiency in creating clear, engaging training content such as presentations, webinars, videos, visual aids, and e‑modules.
Academic degree equivalent per Washington State criteria.
A degree in graphic design, local media, health care management, or a related field from an accredited institution, or a foreign degree with credential evaluation, may be substituted for relevant experience.
Required Knowledge, Skills, and Abilities
Basic skills in authoring tools (Canva, Articulate 360, Adobe Acrobat).
Intermediate skill level with Microsoft Office Suite (Word, PowerPoint, Outlook).
Basic Excel skill level.
Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, Skype).
Preferred/Desired Qualifications
Demonstrated contributions to building a high‑performing team of professional colleagues.
Experience developing partnerships with diverse communities.
Demonstrated experience managing projects, contracts, or instructional design.
Experience working independently, prioritizing work, and meeting multiple conflicting deadlines.
Advanced-level skills using Microsoft Word, PowerPoint.
Intermediate Excel skill level.
Supplemental Information
This position is represented by the Washington Federation of State Employees (WFSE).
Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
State law prohibits employees of the OIC from having any interest in an insurance company other than as a policyholder.
A background check will be conducted prior to a new hire; information from the check will be considered in determining suitability for the position.
If claiming veteran status, please send DD‑214 to
recruitment@oic.wa.gov
with subject line HIA1_2025‑00057.
The Office of Insurance Commissioner is an equal‑opportunity employer. Persons requiring reasonable accommodation or alternative format may contact the recruitment team at
Recruitment@oic.wa.gov . Those with hearing impairment may contact Washington Relay Service at 1‑800‑676‑3777 or www.washingtonrelay.com.
Technical difficulties with application? Call toll‑free at (855) 524‑5627.
For inquiries about this position, contact
recruitment@oic.wa.gov .
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Human Resources
Industry: Government Administration
#J-18808-Ljbffr