Testing Center Day-Shift Supervisor

## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.The Schreyer Institute for Teaching Excellence has an opening for a **Testing Center Day-Shift Supervisor** at the Pollock Testing Center (PTC) on the University Park campus. The day-shift hours are 7:15 AM to 4:15 PM, which includes a one-hour unpaid lunch break.The day-shift supervisor will oversee daily operations in the Testing Center in collaboration with the evening-shift supervisor to ensure consistent application of policies and procedures. Supervisors will work with management to develop and implement eTesting and Scanning procedures. Supervisors will create and maintain the eTesting request process, testing schedule, and resolve issues with eTesting and Scanning.* Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center* Monitor daily activities and supervise day-shift staff* Perform functions of and train staff in processes and procedures, troubleshooting, and monitoring of the testing lab* Evaluate performance of day-shift staff relative to daily expectations, troubleshooting, and unit procedures* Serve as the primary contact for troubleshooting issues of instructors and students* Serve as a backup for front-desk staff when necessary* Supervise scanning and process scanning requests* Liaise with IT and other support personnel, including troubleshooting immediate issues, providing feedback and recommendations**Requirements:*** This is an on-site position at the University Park campus* Ability to stand for extended periods and periodically walk through the testing room**Preferred Requirements:*** Have prior experience working with individuals from a variety of backgrounds and cultures (will serve a diverse student population)* Experience with exam scheduling systems and bubble sheet scanning* Experience with faculty and students in higher education**Successful candidates will:*** Have strong customer service and communication skills* Be detail-oriented* Have experience with training and supervising staffThe Pollock Testing Center (PTC) includes a computer-based testing lab and exam scanning services for credit-bearing courses. The testing center includes 155 workstations to administer course exams to students. Scanning Services processes bubble-sheet answer sheets (Scantron) for course exams. #J-18808-Ljbffr