The Pennsylvania State University
Testing Center Day-Shift Supervisor
The Pennsylvania State University, State College, Pennsylvania, United States
APPLICATION INSTRUCTIONS
Current Penn State employees, students, or external applicants should use the instructions below to apply.
Current Penn State employee (faculty, staff, technical service or student) – log in to Workday to complete the internal application process. Do not apply here.
Current Penn State student (not previously employed) – log in to Workday to complete the student application process. Do not apply here.
External applicant – click "Apply" and complete the application process for external applicants.
POSITION SPECIFICS Title:
Testing Center Day‑Shift Supervisor
Location:
Pollock Testing Center (PTC), University Park campus
Schedule:
7:15 AM – 4:15 PM (includes a one‑hour unpaid lunch break)
FTE:
83.3%
Approval of remote or hybrid work is not guaranteed regardless of work location.
OVERVIEW OF ROLE The day‑shift supervisor will oversee daily operations in the Testing Center, collaborating with the evening‑shift supervisor to ensure consistent application of policies and procedures. Supervisors work with management to develop and implement e‑Testing and scanning procedures, create and maintain the e‑Testing request process, manage testing schedules, and resolve issues with e‑Testing and scanning.
RESPONSIBILITIES
Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center.
Monitor daily activities and supervise day‑shift staff.
Perform daily functions and train staff in processes and procedures, including troubleshooting and monitoring of the testing lab.
Evaluate performance of day‑shift staff relative to daily expectations, troubleshooting, and unit procedures.
Serve as the primary contact for troubleshooting issues of instructors and students.
Serve as a backup for front‑desk staff when necessary.
Supervise scanning and process scanning requests.
Liaise with IT and other support personnel, including troubleshooting immediate issues, providing feedback and recommendations.
REQUIREMENTS
Location: On‑site at the University Park campus.
Ability to stand for extended periods and periodically walk through the testing room.
PREFERRED REQUIREMENTS
Prior experience working with individuals from diverse backgrounds and cultures.
Experience with exam scheduling systems and bubble sheet scanning.
Experience with faculty and students in higher education.
SUCCESSFUL CANDIDATES WILL
Have strong customer service and communication skills.
Be detail‑oriented.
Have experience with training and supervising staff.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree
with 4+ years of relevant experience, or an equivalent combination of education and experience.
Required Certifications: None.
BACKGROUND CHECKS/CLEARANCES Employment with the University requires successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS Salary range: $42,100.00 – $61,000.00. Eligible for benefits associated with any full‑time position, including medical, dental, vision coverage, retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.
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Current Penn State employee (faculty, staff, technical service or student) – log in to Workday to complete the internal application process. Do not apply here.
Current Penn State student (not previously employed) – log in to Workday to complete the student application process. Do not apply here.
External applicant – click "Apply" and complete the application process for external applicants.
POSITION SPECIFICS Title:
Testing Center Day‑Shift Supervisor
Location:
Pollock Testing Center (PTC), University Park campus
Schedule:
7:15 AM – 4:15 PM (includes a one‑hour unpaid lunch break)
FTE:
83.3%
Approval of remote or hybrid work is not guaranteed regardless of work location.
OVERVIEW OF ROLE The day‑shift supervisor will oversee daily operations in the Testing Center, collaborating with the evening‑shift supervisor to ensure consistent application of policies and procedures. Supervisors work with management to develop and implement e‑Testing and scanning procedures, create and maintain the e‑Testing request process, manage testing schedules, and resolve issues with e‑Testing and scanning.
RESPONSIBILITIES
Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center.
Monitor daily activities and supervise day‑shift staff.
Perform daily functions and train staff in processes and procedures, including troubleshooting and monitoring of the testing lab.
Evaluate performance of day‑shift staff relative to daily expectations, troubleshooting, and unit procedures.
Serve as the primary contact for troubleshooting issues of instructors and students.
Serve as a backup for front‑desk staff when necessary.
Supervise scanning and process scanning requests.
Liaise with IT and other support personnel, including troubleshooting immediate issues, providing feedback and recommendations.
REQUIREMENTS
Location: On‑site at the University Park campus.
Ability to stand for extended periods and periodically walk through the testing room.
PREFERRED REQUIREMENTS
Prior experience working with individuals from diverse backgrounds and cultures.
Experience with exam scheduling systems and bubble sheet scanning.
Experience with faculty and students in higher education.
SUCCESSFUL CANDIDATES WILL
Have strong customer service and communication skills.
Be detail‑oriented.
Have experience with training and supervising staff.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree
with 4+ years of relevant experience, or an equivalent combination of education and experience.
Required Certifications: None.
BACKGROUND CHECKS/CLEARANCES Employment with the University requires successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS Salary range: $42,100.00 – $61,000.00. Eligible for benefits associated with any full‑time position, including medical, dental, vision coverage, retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.
#J-18808-Ljbffr