TEKsystems
Remote (With Restrictions) Customer Service Representative
TEKsystems, Phoenix, Arizona, United States, 85003
Are you passionate about delivering exceptional customer service and making a difference in people's lives? We are seeking Customer Service Representatives (CSR) to join our team! As the frontline of our organization, you'll provide outstanding support to members and clients while ensuring smooth coordination of transportation services for ADA Core Services and other disability-based programs. This role combines high-volume call handling with administrative tasks, offering variety and impact every day. This position will be onsite for training for 2-3 weeks then fully remote. All candidates must live within 40 miles of Phoenix, AZ.
What You'll Do
Handle inbound and outbound calls to assist members, clients, and facilities
Verify eligibility and schedule non-emergent transportation and paratransit services
Provide top-quality customer service to a diverse population
Enter and maintain accurate data in transportation management systems
Process picture IDs and manage office supplies and equipment
Respond to inquiries and document complaints professionally and promptly
Support special projects and maintain confidentiality in compliance with HIPAA regulations
What We're Looking For
Minimum: 1 year of call center experience (any industry)
Preferred: Experience managing high-volume calls (approx. 80/day)
Ability to work with an automatic dialer system (calls are back-to-back)
Dedicated workspace and reliable internet (30 Mbps minimum; no hotspots)
Must be fully available during work hours (cannot be in a caretaking role)
Why Join Us
Make a meaningful impact by helping individuals access essential transportation services
Work in a supportive, mission-driven environment
Opportunities for growth and development
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 19, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You'll Do
Handle inbound and outbound calls to assist members, clients, and facilities
Verify eligibility and schedule non-emergent transportation and paratransit services
Provide top-quality customer service to a diverse population
Enter and maintain accurate data in transportation management systems
Process picture IDs and manage office supplies and equipment
Respond to inquiries and document complaints professionally and promptly
Support special projects and maintain confidentiality in compliance with HIPAA regulations
What We're Looking For
Minimum: 1 year of call center experience (any industry)
Preferred: Experience managing high-volume calls (approx. 80/day)
Ability to work with an automatic dialer system (calls are back-to-back)
Dedicated workspace and reliable internet (30 Mbps minimum; no hotspots)
Must be fully available during work hours (cannot be in a caretaking role)
Why Join Us
Make a meaningful impact by helping individuals access essential transportation services
Work in a supportive, mission-driven environment
Opportunities for growth and development
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 19, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr