Koniag Information Security Services, LLC
Telephone Operator
Koniag Information Security Services, LLC, Billings Metropolitan Area, Montana, United States
Posted Monday, January 5, 2026 at 6:00 AM
Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Telephone Operator to support KABS and our government customer at Poplar, MT. This position requires the candidate to be able to obtain a Public Trust.
This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more.
We are seeking a professional and reliable Telephone Operator to serve as the primary communications hub for the Verne E. Gibbs Health Center. This position is the first point of contact for patients, families, and visitors, requiring exceptional customer service skills and the ability to manage multiple communication channels simultaneously in a healthcare environment.
Essential Functions, Responsibilities & Duties may include, but are not limited to: Telephone Switchboard Operations:
Operate multi-line telephone switchboard system serving approximately 85 extensions
Answer incoming calls promptly and professionally
Route calls accurately to appropriate departments, staff members, and extensions
Handle high call volume efficiently while maintaining quality customer service
Manage call transfers, hold, and conference calls as needed Reception & Customer Service
Serve as primary greeter for patients and visitors entering the health center
Provide friendly, professional, and culturally sensitive customer service
Assist patients and visitors with directions, general information, and basic inquiries
Maintain welcoming and organized reception area
Support patient check-in processes as needed Communication Systems Management
Operate public address (PA) system for facility-wide announcements
Follow Indian Health Service emergency codes and special communication protocols
Coordinate with security and emergency response teams as required Information Services
Relay messages accurately between staff, patients, and external contact
Provide routine, authorized information including:
Staff extensions and contact information
Department locations and directions
General facility hours and schedules
Basic procedural information
Maintain current staff directory and contact information
Clerical Support:
Provide general clerical assistance to patients and visitors
Assist with basic administrative tasks as time permits
Maintain visitor logs and communication records
Required Qualifications:
Meet minimum qualification requirements as outlined in prime contract
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in a fast-paced environment
Strong listening skills and attention to detail
Basic computer skills and familiarity with office equipment
Ability to remain calm and professional under pressure
Preferred Qualifications:
Previous experience as telephone operator or receptionist in healthcare setting
Knowledge of medical terminology
Bilingual skills (English and Native American languages)
Familiarity with Indian Health Service operations
Physical Requirements:
Ability to sit for extended periods while operating switchboard
Clear speech and excellent hearing for telephone communications
Manual dexterity for operating telephone equipment and computer systems
Visual acuity for reading displays, directories, and written materials
Additional Requirements:
Successful completion of background check
Compliance with all IHS policies and procedures
Adherence to HIPAA privacy and security requirements
Participation in site-specific orientation and competency assessments
Computer security training and compliance
Professional appearance standards
Ability to maintain confidentiality of sensitive information
Position requires consistent attendance due to critical communication role
Must be available for emergency communication support as needed
May be required to provide coverage during staff absences
Position involves handling emergency calls and urgent communications
Security Requirement:
Ability to obtain a Public Trust
Emergency Responsibilities:
Knowledge and implementation of IHS emergency communication codes
Coordination with emergency response teams during critical incidents
Maintenance of communication systems during emergency situations
Follow established protocols for medical emergencies and facility security
Working Conditions:
Healthcare facility reception/switchboard environment
Continuous sitting at switchboard station for extended periods
Frequent use of telephone headset and communication equipment
High-volume, fast-paced patient interaction environment
May involve exposure to emergency situations and urgent communications
Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Job Family SCA Administrative Support and Clerical Occupations
#J-18808-Ljbffr
Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Telephone Operator to support KABS and our government customer at Poplar, MT. This position requires the candidate to be able to obtain a Public Trust.
This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more.
We are seeking a professional and reliable Telephone Operator to serve as the primary communications hub for the Verne E. Gibbs Health Center. This position is the first point of contact for patients, families, and visitors, requiring exceptional customer service skills and the ability to manage multiple communication channels simultaneously in a healthcare environment.
Essential Functions, Responsibilities & Duties may include, but are not limited to: Telephone Switchboard Operations:
Operate multi-line telephone switchboard system serving approximately 85 extensions
Answer incoming calls promptly and professionally
Route calls accurately to appropriate departments, staff members, and extensions
Handle high call volume efficiently while maintaining quality customer service
Manage call transfers, hold, and conference calls as needed Reception & Customer Service
Serve as primary greeter for patients and visitors entering the health center
Provide friendly, professional, and culturally sensitive customer service
Assist patients and visitors with directions, general information, and basic inquiries
Maintain welcoming and organized reception area
Support patient check-in processes as needed Communication Systems Management
Operate public address (PA) system for facility-wide announcements
Follow Indian Health Service emergency codes and special communication protocols
Coordinate with security and emergency response teams as required Information Services
Relay messages accurately between staff, patients, and external contact
Provide routine, authorized information including:
Staff extensions and contact information
Department locations and directions
General facility hours and schedules
Basic procedural information
Maintain current staff directory and contact information
Clerical Support:
Provide general clerical assistance to patients and visitors
Assist with basic administrative tasks as time permits
Maintain visitor logs and communication records
Required Qualifications:
Meet minimum qualification requirements as outlined in prime contract
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in a fast-paced environment
Strong listening skills and attention to detail
Basic computer skills and familiarity with office equipment
Ability to remain calm and professional under pressure
Preferred Qualifications:
Previous experience as telephone operator or receptionist in healthcare setting
Knowledge of medical terminology
Bilingual skills (English and Native American languages)
Familiarity with Indian Health Service operations
Physical Requirements:
Ability to sit for extended periods while operating switchboard
Clear speech and excellent hearing for telephone communications
Manual dexterity for operating telephone equipment and computer systems
Visual acuity for reading displays, directories, and written materials
Additional Requirements:
Successful completion of background check
Compliance with all IHS policies and procedures
Adherence to HIPAA privacy and security requirements
Participation in site-specific orientation and competency assessments
Computer security training and compliance
Professional appearance standards
Ability to maintain confidentiality of sensitive information
Position requires consistent attendance due to critical communication role
Must be available for emergency communication support as needed
May be required to provide coverage during staff absences
Position involves handling emergency calls and urgent communications
Security Requirement:
Ability to obtain a Public Trust
Emergency Responsibilities:
Knowledge and implementation of IHS emergency communication codes
Coordination with emergency response teams during critical incidents
Maintenance of communication systems during emergency situations
Follow established protocols for medical emergencies and facility security
Working Conditions:
Healthcare facility reception/switchboard environment
Continuous sitting at switchboard station for extended periods
Frequent use of telephone headset and communication equipment
High-volume, fast-paced patient interaction environment
May involve exposure to emergency situations and urgent communications
Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Job Family SCA Administrative Support and Clerical Occupations
#J-18808-Ljbffr