Ethos Veterinary Health
Client Experience Shift Lead, AVECCC
Ethos Veterinary Health, Gilbert, Arizona, United States, 85233
Client Experience Shift Lead
Aveccc is a 24‑hour veterinary emergency and critical care hospital located in Gilbert, AZ.
We employ the most skilled doctors in the state and perform highly complex treatments throughout the western United States.
Veterinary Technicians and Technician Assistants gain hands‑on experience with procedures such as dialysis, total plasma replacement, and collaborative care with neurology, internal medicine, dermatology, oncology, and surgical teams to deliver the highest quality patient care.
Aveccc prioritizes core values that foster a dynamic culture.
Our unique training program provides opportunities to progress from Technician Assistant to Senior Veterinary Technician, Shift Lead, Supervisor, and Manager.
We support staff wellbeing with an onsite social worker, a sign‑on bonus for experienced emergency technicians, competitive pay, quarterly bonuses, continuing‑education allowance, full benefits, 401(k) with company match, overnight pay differential, and Paid Time Off.
Shift Lead Expectations
Positive Attitude Always bring a positive attitude to the workplace.
Practice and strengthen emotional intelligence during stressful situations (additional training provided).
Speak positively about yourself and others.
Lead by Example Model professional behavior at all times.
Demonstrate expectations such as proper patient care, cleanliness, PPE use, task completion, client communication, and feedback exchange.
Act as a mentor and offer support.
Follow all hospital policies and procedures.
Show willingness to grow, be transparent about improvement opportunities, and share action plans.
Training/Coaching Identify growth opportunities for the team.
Encourage staff to try new tasks with guidance.
Provide effective feedback on growth areas.
Document coaching conversations and training processes with supervisor support.
Communication Participate in Shift Lead meetings to identify strengths, areas for improvement, and develop supervisory skills.
Communicate policy or procedure changes positively, support leadership decisions, and invite constructive feedback.
Engagement Enforce team participation in shift huddles to build teamwork and camaraderie.
Identify disengaged or burned‑out staff and intervene constructively.
Reinforce a positive work environment and discourage negative attitudes or gossip.
Pursue additional leadership growth opportunities.
Workflow and Day-to-Day Collaborate with supervisors and senior leadership to ensure proper staffing.
Assist in training team members to meet required skill sets.
Manage time by sending staff home early when workload is low and avoiding overtime for CA staff.
Help with scheduling and staffing needs.
Assign duties to ensure fair teamwork throughout the shift.
Maintain clean, organized workspaces presented professionally to clients.
Client Experience Provide de‑escalation support and act as the point of contact for clients when the team cannot de‑escalate.
Communicate wait times, check in with clients, and provide water/snacks/comfort.
Spend time in the lobby to chat with clients, making them feel heard and valued.
Limit chatter at the CA desk to a low volume and keep it professional; enforce this policy.
Compensation:
$18.00–$24.00 per hour (depending on experience)
Benefits
401(k) with company match
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Uniform allowance
Vision insurance
Work Location: In person
Ethos Veterinary Health leads with innovation and award‑winning veterinary medicine, supporting a network of over 140 specialty and emergency hospitals.
We offer a comprehensive benefits program including medical, dental, vision, 401(k) with employer match, and paid time off (including sick time).
For positions based in Colorado, paid sick and safe leave and public health emergency leave are provided per state law.
Ethos Veterinary Health is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
In accordance with applicable regulations, we consider applicants with arrest and conviction records in a manner consistent with fair‑chance programs.
#J-18808-Ljbffr
Aveccc is a 24‑hour veterinary emergency and critical care hospital located in Gilbert, AZ.
We employ the most skilled doctors in the state and perform highly complex treatments throughout the western United States.
Veterinary Technicians and Technician Assistants gain hands‑on experience with procedures such as dialysis, total plasma replacement, and collaborative care with neurology, internal medicine, dermatology, oncology, and surgical teams to deliver the highest quality patient care.
Aveccc prioritizes core values that foster a dynamic culture.
Our unique training program provides opportunities to progress from Technician Assistant to Senior Veterinary Technician, Shift Lead, Supervisor, and Manager.
We support staff wellbeing with an onsite social worker, a sign‑on bonus for experienced emergency technicians, competitive pay, quarterly bonuses, continuing‑education allowance, full benefits, 401(k) with company match, overnight pay differential, and Paid Time Off.
Shift Lead Expectations
Positive Attitude Always bring a positive attitude to the workplace.
Practice and strengthen emotional intelligence during stressful situations (additional training provided).
Speak positively about yourself and others.
Lead by Example Model professional behavior at all times.
Demonstrate expectations such as proper patient care, cleanliness, PPE use, task completion, client communication, and feedback exchange.
Act as a mentor and offer support.
Follow all hospital policies and procedures.
Show willingness to grow, be transparent about improvement opportunities, and share action plans.
Training/Coaching Identify growth opportunities for the team.
Encourage staff to try new tasks with guidance.
Provide effective feedback on growth areas.
Document coaching conversations and training processes with supervisor support.
Communication Participate in Shift Lead meetings to identify strengths, areas for improvement, and develop supervisory skills.
Communicate policy or procedure changes positively, support leadership decisions, and invite constructive feedback.
Engagement Enforce team participation in shift huddles to build teamwork and camaraderie.
Identify disengaged or burned‑out staff and intervene constructively.
Reinforce a positive work environment and discourage negative attitudes or gossip.
Pursue additional leadership growth opportunities.
Workflow and Day-to-Day Collaborate with supervisors and senior leadership to ensure proper staffing.
Assist in training team members to meet required skill sets.
Manage time by sending staff home early when workload is low and avoiding overtime for CA staff.
Help with scheduling and staffing needs.
Assign duties to ensure fair teamwork throughout the shift.
Maintain clean, organized workspaces presented professionally to clients.
Client Experience Provide de‑escalation support and act as the point of contact for clients when the team cannot de‑escalate.
Communicate wait times, check in with clients, and provide water/snacks/comfort.
Spend time in the lobby to chat with clients, making them feel heard and valued.
Limit chatter at the CA desk to a low volume and keep it professional; enforce this policy.
Compensation:
$18.00–$24.00 per hour (depending on experience)
Benefits
401(k) with company match
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Uniform allowance
Vision insurance
Work Location: In person
Ethos Veterinary Health leads with innovation and award‑winning veterinary medicine, supporting a network of over 140 specialty and emergency hospitals.
We offer a comprehensive benefits program including medical, dental, vision, 401(k) with employer match, and paid time off (including sick time).
For positions based in Colorado, paid sick and safe leave and public health emergency leave are provided per state law.
Ethos Veterinary Health is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
In accordance with applicable regulations, we consider applicants with arrest and conviction records in a manner consistent with fair‑chance programs.
#J-18808-Ljbffr